Prompt Xpress Review

3.3 ★★★☆☆ (14 reviews)
📍 Location: No. 40, Ferry Road, Borupana, Rathmalana.

Backed by a management team with decades of experience, Prompt Xpress focuses on providing efficient, trustworthy, and customer-friendly courier services to public and private sector organizations. They offer reliable island-wide delivery, with most pickups and deliveries completed within 24 hours.

Rating Summary

66% Overall Score
3.3 / 5.0
★★★☆☆

Rating Breakdown

Quality of Service
3.4
Customer Care
3.0
User Experince
3.4

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Reviews (14)

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Prabath KP Projects 2 weeks ago
★★★☆☆ 3.7
We needed urgent something (heavy) to the site from colombo to Kamburupitiya, but we knew that domex takes at least 3 days by experience.
We tried prompt and they delivered it within 18-20 hour as we never expected. From then on, prompt it our company\'s only courier service from Colombo to all the sites...
Quality of Service: 4.0★ Customer Care: 3.0★ User Experince: 4.0★
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Lahiru menake 2 weeks ago
★★★★☆ 4.7
ලොකු ගැටලුවක් නැ මේකෙ 👌✅
Quality of Service: 5.0★ Customer Care: 4.0★ User Experince: 5.0★
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Mahima Pahasara 3 weeks ago
★☆☆☆☆ 1.0
Very bad service. Delays, poor.Not recommending
Quality of Service: 1.0★ Customer Care: 1.0★ User Experince: 1.0★
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Hithata Wadina 1 - හිතට වදින 1 3 weeks ago
★★★★★ 5.0
Amazing service to me
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Viduranga Viduranga 3 weeks ago Edited
★★★★☆ 4.7
Prompt eka anik hama delivery service ehekata wada danatanm kisima prashnayak wela naha. Ikmanata parissamin orders awa
Quality of Service: 5.0★ Customer Care: 4.0★ User Experince: 5.0★
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Morgoth TH 3 weeks ago
★★★☆☆ 3.0
fast delivery service
Quality of Service: 3.0★ Customer Care: 2.0★ User Experince: 4.0★
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harsha jayawickrama 3 weeks ago
☆☆☆☆☆ 0.0
Very bad service. Delays, poor communication, and not reliable. Not recommended.🤮
Quality of Service: 0.0★ Customer Care: 0.0★ User Experince: 0.0★
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Abdullah Abdullah 3 months ago
★☆☆☆☆ 1.0
This is extremely unprofessional and unacceptable service. My parcel (Tracking No: RP23248557) was properly sealed when sent, but the item inside was missing upon delivery. The company was careless and irresponsible in handling my parcel. I am very disappointed with the lack of accountability and refusal to take responsibility 😡😡😡
Quality of Service: 1.0★ Customer Care: 1.0★ User Experince: 1.0★
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Jeewan samarakoon 6 months ago
★★★★☆ 4.7
Godak hondai service eka
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 4.0★
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Deepthi 7 months ago
★★★☆☆ 3.3
Great customer service and very reasonable rates. Definitely using them again.
Highly recommend this courier service for anyone looking for efficiency and professionalism.
Quality of Service: 0.0★ Customer Care: 5.0★ User Experince: 5.0★
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Ananda Priyadharshan 7 months ago
★★★★☆ 4.7
Have had a good user experience. No packages lost. On time. Really happy with the service. sometimes the delivery drivers can mess up things. but so far i have had a good expeience.
Quality of Service: 5.0★ Customer Care: 4.0★ User Experince: 5.0★
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Nimna Bro 7 months ago
★★★☆☆ 3.7
Prompt Xpress has been a good experience. The quantity of time spent on delivery was short, and the tracking system was good as I could observe the position of the parcel all the time.
The package was not damaged in any way.
Customer service is also lacking at times, yet the service is generally good and convenient. I would use them again.
Quality of Service: 4.0★ Customer Care: 3.0★ User Experince: 4.0★
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Susantha Shyamali 7 months ago
★☆☆☆☆ 1.7
I had a great experience with Prompt Courier. Their delivery was fast, reliable, and handled with care. The staff were friendly and professional,
Quality of Service: 5.0★ Customer Care: 0.0★ User Experince: 0.0★
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Sandun Sathsara 7 months ago
★★★★★ 5.0
Prompt XP has been reliable. we had zero package losses and complaints. tracking works and everything is good
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★