They throw out the parcels from the delivery truck. EVEN THE ‘FRAGILE’ ONES!!!

Very Disappointing Service and Unprofessional Behaviour

As a business owner who regularly sends packages to customers, I expect a reliable and professional courier service. Unfortunately, the service I have experienced has been extremely disappointing.

Whenever I arrange package pickups, there are constant delays. Eventually, I have to arrange PickMe myself just to ensure my customers receive their packages on time.

What is even more disappointing is the way the drivers and management respond when I call to follow up.Instead of receiving a professional response, I have experienced rude and disrespectful behaviour.The Mount Lavinia branch manager doesn’t even bother to answer calls.

As a business owner, my customers depend on me, and I cannot afford to let a courier service damage my reputation because of its poor service and lack of responsibility

If you cannot provide reliable service, communicate respectfully, and treat your customers professionally, then you should seriously reconsider whether you are suitable for this job

Customers deserve better, and businesses deserve a courier service they can trust. I sincerely hope the management takes these complaints seriously and makes the necessary improvements

I booked a one-day delivery service through the Rikillagaskada Prompt Express branch on Friday for World Teachers\' Day, trusting their promise that it would reach the customer by Monday. The staff member at the branch assured me it would be delivered on Monday

However, when I called their head office, they simply redirected me to the Bandarawela branch. When I contacted the Bandarawela branch around 8:30 AM, they lied to me, claiming they had already called the customer—which was completely false, as the customer confirmed no one called them. As of this evening, the package has still not been delivered to the customer.
Ruined an important order due to poor communication, false statements, and unreliable service. Do not trust their one-day service!

Very disappointed with the delivery service. My parcel was supposed to be delivered on October 2nd Friday, as Prompt Express promises 24-hour delivery.

I understand that Saturday and Sunday are non-working days, so I waited until Monday. However, when I called on Monday, I was told that my parcel was at the Hatton branch, even though it was supposed to be delivered to Nuwara Eliya. I am not sure why it was sent to Hatton, which caused further delay.

The parcel was needed for Teachers’ Day, and because of the delay, I was at risk of having to pay my customers for something that was not my fault.

I hope Prompt Express looks into this issue and improves their delivery service.

We needed urgent something (heavy) to the site from colombo to Kamburupitiya, but we knew that domex takes at least 3 days by experience.
We tried prompt and they delivered it within 18-20 hour as we never expected. From then on, prompt it our company\'s only courier service from Colombo to all the sites...

ලොකු ගැටලුවක් නැ මේකෙ 👌✅

Very bad service. Delays, poor.Not recommending

Amazing service to me

Prompt eka anik hama delivery service ehekata wada danatanm kisima prashnayak wela naha. Ikmanata parissamin orders awa

fast delivery service

Very bad service. Delays, poor communication, and not reliable. Not recommended.🤮

This is extremely unprofessional and unacceptable service. My parcel (Tracking No: RP23248557) was properly sealed when sent, but the item inside was missing upon delivery. The company was careless and irresponsible in handling my parcel. I am very disappointed with the lack of accountability and refusal to take responsibility 😡😡😡

Godak hondai service eka

Great customer service and very reasonable rates. Definitely using them again.
Highly recommend this courier service for anyone looking for efficiency and professionalism.

Have had a good user experience. No packages lost. On time. Really happy with the service. sometimes the delivery drivers can mess up things. but so far i have had a good expeience.

Prompt Xpress has been a good experience. The quantity of time spent on delivery was short, and the tracking system was good as I could observe the position of the parcel all the time.
The package was not damaged in any way.
Customer service is also lacking at times, yet the service is generally good and convenient. I would use them again.

I had a great experience with Prompt Courier. Their delivery was fast, reliable, and handled with care. The staff were friendly and professional,

Prompt XP has been reliable. we had zero package losses and complaints. tracking works and everything is good