Domex Express Review

2.4 ★★☆☆☆ (8 reviews)

A premier domestic courier known for its reliability, extensive network (60+ branches), and rapid growth. Domex offers specialized e-commerce services, including Cash on Delivery (COD), fast cash settlements, and next-day delivery options island-wide. It is a highly trusted provider for both corporate and individual express delivery needs.

Rating Summary

48% Overall Score
2.4 / 5.0
★★☆☆☆

Rating Breakdown

Quality of Service
3.0
Customer Care
2.1
User Experince
2.0

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Reviews (8)

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sanjana.mandakini28 1 day ago
★★★★☆ 4.0
Good service
Quality of Service: 5.0★ Customer Care: 3.0★ User Experince: 4.0★
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Morgoth TH 3 days ago
★★★☆☆ 3.0
They provide good customer service.
Quality of Service: 3.0★ Customer Care: 3.0★ User Experince: 3.0★
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S Gayashan 4 days ago
★☆☆☆☆ 1.0
My business kinda flopped because we used Domex for deliveries.. Orders were always late, packages got damaged, and customers kept complaining. It got so frustrating that I started losing motivation to even work. Almost every order ended up getting returned, I lost a lot of money and eventually had to shut everything down. But yeah, the one thing they were always fast and accurate with was collecting their delivery fees
Quality of Service: 1.0★ Customer Care: 1.0★ User Experince: 1.0★
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haxam29472 2 months ago
★☆☆☆☆ 1.7
Bad service. I ordered an item from a shop, and they handed it over to the courier the next day. However, it has been more than 8 days and it still hasn’t arrived at my home. I even tried calling. Not recommended.
Quality of Service: 1.0★ Customer Care: 3.0★ User Experince: 1.0★
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Kavindi Pamodya 3 months ago
☆☆☆☆☆ 0.7
Customer care is poor. The courier was rude and scolded me when I was a bit late. Please find kind and friendly carriers, otherwise people will be disappointed with your service.
Quality of Service: 1.0★ Customer Care: 1.0★ User Experince: 0.0★
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Ruwan maldeniya 6 months ago
★★☆☆☆ 2.7
සේවාව හොදයි. නමුත් ලේසියකට අතශවශ්‍ය වෙලාවට Phone answer කරන්නෙ නැහැ. එහෙම උනාම සේවාව කොච්චර හොද උනත් වැඩක් නැහැ.
Quality of Service: 4.0★ Customer Care: 2.0★ User Experince: 2.0★
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Shane Fernando 6 months ago
★★★☆☆ 3.0
දවස් 4ක් ගිහින් Call කරල කරල බැරිම තැන ගිහිල්ලම අරන් ආව. Hotline තියෙන්නෙ රත් වෙලාද? Answer කරානම් වටිනව
Quality of Service: 5.0★ Customer Care: 2.0★ User Experince: 2.0★
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Sandun Sathsara 6 months ago
★★★☆☆ 3.0
Domex Used to be a Good service. lately the quality has dropped. packages are crumpled and not given the care even when we put up notices. hope they will improve with better phone answering etc.
Quality of Service: 4.0★ Customer Care: 2.0★ User Experince: 3.0★