Sri Lanka Mobitel Review
Sri Lanka Mobitel Review
Based on 40 Visitor Reviews
41
User Average
Commencing operations in 1993, Mobitel was one of the foremost mobile service providers in Sri Lanka, beginning operations using first generation cellular technology. Currently Mobitel has a customer base of over 5 million Active connections.
Please don’t get any service from them ….. tey are real robbers and fake people….. I wasted my money…. pathetic company …..
worst sim ever . worst customer service .from yesterday I’m trying to reach your customer care service but nobody help me and solve my problem. what a worst customer service. i recharged 650 rupees and you guys debited it from my account but I didn’t get any recharged just my money wasted. dialog customer care service is better than yours . worst one ever you guys are making us tension .
Internet speed is very slow and very poor customer service. It is a company that is not able to provide any solution even if a complaint is sent. All work is done only for their benefit and cannot provide proper service to customers. Even if you pay for the services, you are not able to provide a good stable connection. A useless company. The maximum download speed of 4G+ is 400KB/s. Talking about upload speed is useless. When watching an online video, it loads about 10 out of 10 seconds. Not in a rural area but in an area close to major cities. Another begging company in Sri Lanka.
In Mobitel we can’t even recharge the amount we want, they’ve lots of plans for each amount and when we recharge an amount(in my case 180) such a package will be automatically activated. It’s not like we customers by heart all their package details. Okay, let’s forget this. But following that when I contacted their customer service and requested to deactivate the auto-activated package the call center agent told me as the auto-activated package expires after 7 days, they’ll refund me after 7 days, ONLY if I hadn’t used the package for those 7 days. The agent told me not to turn on data for 7 days! Really??? What do they take us for?
I clearly said that was not possible, I can’t possibly refrain from turning on data for 7 days(I’m an IT professional), then the agent told me then there was nothing they can do and will not refund. Is this the so called “We care always?”
Super Network in srilanka
Internet speed is too slow and they have the worst customer care. Very unfriendly and ridiculous
Providing more data for less charges compared to other network,
but the internet speed is very low and less signal strength.
🤮🥴
Top worst ISP in Sri Lanka. That’s it.
Worse data coverage in Katunayaka. Cannot atleast send a whatsapp message despite being in such a densely populated area. Hope this case gets solved, else gonna switch to another service provider !!
I am a platinum member of Mobitel. Few days before I had a issue with my mobile data. Suddenly data was stucked. Btw I called customer care like by 12 am. But I lodge a complaint. Day after that day they called me back and said they sorted the issue with APN. I thought of commenting on their great customer service. Bcs I never they they will call back. Great service. Keep it up !!!!
I am a platinum member of Mobitel. Few days before I had a issue with my mobile data. Suddenly data was stucked. Btw I called customer care like by 12 am. They didn’t answer. But I lodged a complaint. Day after that day they called me back and said they sorted the issue with APN. I thought of commenting on their great customer service. Bcs I never thought they will call back. Great service. Keep it up !!!!
Ever since the merger with SLT, I cant work from home. The mornings are just barely enough, but after 6pm I cant even join a zoom meeting. I have 140GB work from home package, The speeds have internet speed has slowed down to what can only be described as a trickle and to have this kind of internet in 2022 is a joke! I have complained multiple times (Whenever they actually answer the hotline), had one call back from mobitel but absolutely NO IMPROVEMENT AT ALL!! I am very disappointed to say the least and will be changing my provider very soon.
My advice to anyone considering mobitel broad band :DO NOT SUBSCRIBE!!
Ikr same to me
Worst connection I’ve ever had. Probably now worse than dialog. Extremely slow 4G connection it’s not even 3G fast at peak times(around 50 kbps)
This is the worst, worst , worst damn connection I’ve ever came across. SLTMOBITEL pre-paid & postpaid connection sucks. I hate writing comments in such way . I got a damn postpaid connection. Started from about 2650/- for the first month & within 3 months increased up to about 11,500. 00. I used the data in same way from the day I started using data. After cancelling that damn thing & got the prepaid. Within 3 days it says no service. When visited the branch all those stupid staff try to promote postpaid packages instead of sorting out the issue . Thr hotline service sucks than anything else. DAMN SLT MOBITEL. YOU PEOPLE JUST STOP DOING THIS BUSINESS WITHOUT CHEATING ON PEOPLE . NO SERVICE, NO SIGNAL , NO CUSTOMER SERVICE & NO USE.
The worst worst network in sri lanka. There are stupid plans which differs from 1 rupee and when recharged those plans get activated and we will have to stay for another 3 4 days to get the money back. They cut down the credits in milli seconds but we’ll have to wait for days to get our money back.
NOT RECCOMENDED AT ALL! Dialog is better.
පාරිබෝගිකයින් දාන complain වලට කිසිදු ප්රතිචාරයක් නොදක්වන සමාගමකි. singnal වත් හරියට නෑ මෙම සේවාවන් මිලදී ගැනීමෙන් වලකින්න
Hello,
Your customer care service is best,
Time base is amazing , I always do it for my high gb file download or upload Because no limit plan
I think Sltmobitel is best…😀😀😀⭐⭐⭐⭐⭐
worst mobile network in SL
coverage is good.
but other networks including small players provide many new services.
vey bad service. high price for internet. not recommended at all.
“We care Always” – What a funny tag line. I had to deactivate a package 5 times, each time there customer service said its done, but next reload it’s auto activated. When the Last time I called them and asked how it could happen, They said they don’t no about that. Finally I request to complain about this issue and I got the answer, That they can’t put a complain at the moment. And also she hang the phone without saying any reason for that. This is really disgusting customer service I ever had. Truly not recommend to any one to use this network for any purpose.
same as SLT.
nothing good.
slowest network in matara district.(airtel is nothing, so I didnt compare with that)
Well I have been using Mobitel since 2018.It’s a good ISP with many new features over the years.Connections are perfect.But I’ve seen Mobitel consumes my anytime data uselessly when I use Work and Learn package.Finally my Zoom package is still remaining but Anytime data has vanished.Super annoyed.
They have a good speed comparing with other isp’s.(from my experience) Data plans are also good value for money. This can be different from another person’s perspective. So go on and read other comments too.
What I had to see here was the lack of a technical assistant at their customer service centers
Super fast network.that give a supet speed
Good service
You stupid MOBITEL are robbing my money. I activated work & learn planning for two kids education purpose. They are using TEAMS and ZOOM. But you stupid are charging money from ANY TIME DATA Bundle. 100% of WORK & LEARN data is remaining after one month time. I logged so many compaints but nothing happens. These people are robbing others money in day light. CURSE YOU!!!
I am also face same kind of incident and I called so many times customer care center but they fall to recover this issue. My daughters are only using soom,teem application but it charged from my any time data. Therefore I have to get additional anytime data packages because of this. Don’t use Mobitel cim for internet browsing. Please choose alternative service provider.
Don’t deal with Mobitel router packages.
Don’t use mobitel….not worth it….absolute shit
We care always…not so much theses days by the way …absolute garbage of a service…ripping people off..you should be ashamed of yourselves…people are not as stupid as you think…mobitel = trash
What a joke…download speed is at 80kbps..now days…mobitel will get what they deserve in near future…pissing off customer wil not do you any good
Very good service and coverage.I’m recommend this network and love Mobitel.
Very good connection in sri lanka
ගොඩාක් හොඳයි.සමහර තැන් තව දියුණු විය යුතුයි.Best coverage in island wide.Best internet speed.
I am really happy about Mobitel Services.. customer services superb.
මොබිටෙල් මෙලෝ රහක් නැ දැන් නම් , ඉස්සර නම් පට්ට.ගේම් එකක්වත් ගහන්න බැ 60 තියන පින් එක 968 යනවා අඩුවෙන්නෙම නැ ආපහු.දන්න කියන කෙනෙක්ට ගන්න තියන්නැ මන් නම්.කෝල් කරලා කිව්වට හදන්නෙත් නැ.අනික් එක කරන්ට් එක ගිය වෙලාවට සිග්නල් පොඩ්ඩක් වත් නැ කෝල් එකක් ගන්නවත්.හදිස්සියෙක් උණොත් කෝල් එකක්වත් ගන්න බැ මේ ජරාවෙන්.ඒ උණාට ලක්ෂ ගණන් වියදම් කර කර ඇඩ් දානව අරක ෆ්රී ලු මේක ෆ්රී කිය කිය.මේ සිග්නල් නැති එක හදන්න බැ මුන්ට.ඩයලොග් වලට මෙහෙට සිග්නල් අඩු උණත් මීට වඩා stable.😑
good internet coverage. the best network in Sri Lanka. very useful packages in Mobitel. I earlier used Dialog it is very bad service and failed network. I’m highly recommended this network
good internet coverage. the best network in Sri Lanka. very useful packages in Mobitel. I earlier used Dialog it is very bad service and failed network. I’m highly recommended this network
ලංකාවේ ඔයා සංචාරකයේක් නම් ඔයාට ඔනි මොබිටෙල් සිම් ඒකක් මොකද ගොඩක් කැලැවල ,,කදුවල අනික් සිම් වලට සිග්නල් නැ ………
Best 4G coverage in Sri Lanka . But Customer service not good