Commercial Bank of Ceylon Review

4.4 ★★★★☆ (17 reviews)
📍 Location: Commercial House, No 21, Sir Razik Fareed Mawatha, P.O. Box 856 Colombo 01, Sri Lanka.

Sri Lanka’s largest private sector bank, Commercial Bank is a pioneer in technological innovation and regional expansion. Known for its strong presence in trade finance and SME lending, it consistently ranks among the top banks in the country, providing superior service for corporate and retail customers.

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Our Branches 19

Rating Summary

89% Overall Score
4.4 / 5.0
★★★★☆

🏢 Network-Wide Rating (20 locations)

89% Network
4.5 / 5.0 ★★★★
Based on 18 reviews across all branches
This location: 17 reviews • All branches: 1 reviews

Rating Breakdown

Quality of Service
4.5
Customer Care
4.7
User Experince
4.1

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Reviews (17)

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Mahesh Ranathunga 1 week ago
★★★★★ 5.0
Best bank ever. User friendly app. Device security. Quickly doing the transaction via bank app.
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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angryCat 2 weeks ago
★★★★★ 5.0
Great customer service. Comparing to other banks, Very helpful and they will get your work done as soon as possible.
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Nilusha praveen 2 weeks ago Edited
★★★★☆ 4.7
I think online banking App UI want to improve more. overall everything good.
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 4.0★
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Kusal Chathuranga 2 weeks ago
★★☆☆☆ 2.3
හේතුවක් නැතුව Account එකේ සල්ලි කපනවා.
Quality of Service: 1.0★ Customer Care: 5.0★ User Experince: 1.0★
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Hithata Wadina 1 - හිතට වදින 1 3 weeks ago
★★★★★ 5.0
Good Customer Service bank
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Kavinda S Dissanayake 3 weeks ago
★★★★★ 5.0
Best banking partner for me. Since my childhood, I use commercial bank services
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Shan Madusanka 3 weeks ago
★★★★☆ 4.7
Everything is good
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 4.0★
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Sahan Lakshitha 3 weeks ago
★★★★★ 5.0
Good service 🎉
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Chirantha Daham 3 months ago
★★★★★ 5.0
I got good customer service from commercial bank. I think commercial bank has the best customer service in Sri Lanka.
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Sandun Nimantha 5 months ago
★☆☆☆☆ 1.7
lajjayi lankawe bank ekak wela hariyata app ekak published karaganna baa..... play store ekee apps 100k withara hadala thyenawa ekakin wath wadak karaganna ba
Quality of Service: 1.0★ Customer Care: 3.0★ User Experince: 1.0★
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Dinesh Kumara (දිනේෂ් කුමාර) 5 months ago
★★★★★ 5.0
බැංකුව ගොඩක් හොඳයි
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Amith Lakmal 6 months ago
★★★★☆ 4.3
අලුත් අලුත් සර්විසස් හදුන්වා දෙන එකම bank එක ඇප්ස් වල ui එක userfriendly උනොත් තවත් හොදයි.ඇප්ස් ගොඩක් playstore එකේ තියන නිසා තනි ඇප් එකකට හැම feature එකක්ම ඇඩ් කරානම් තවත් හොදයි
Quality of Service: 4.0★ Customer Care: 5.0★ User Experince: 4.0★
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Umesh Liyanage 6 months ago
★★★★☆ 4.3
Best Bank so far in my experience dont have to fill countless forms, every thing is simple and quick and updated and they know their coustomers needs
Quality of Service: 5.0★ Customer Care: 4.0★ User Experince: 4.0★
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senu rajapaksha 6 months ago
★★★★★ 5.0
great bank 5 stars
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Sandun Sathsara 7 months ago
★★★★☆ 4.3
Good bank. Fastest service. App is also very good.
Quality of Service: 5.0★ Customer Care: 4.0★ User Experince: 4.0★
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Nimna Bro 7 months ago
★★★★★ 5.0
Commercial Bank left a great impression on me. The process of opening the account was so fast and convenient sufficed with my NIC, and I got a debit card instantly without any delays and heavy forms. The application of online banking is quite user-friendly and ideal in terms of verifying the balances, transferring funds and clearing bills. Customer care had been pleasant and all was clarified. It is a bank that is extremely convenient and I am pleased with my selection.
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
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Ruwan maldeniya 7 months ago Edited
★★★★☆ 4.0
Bank has one of the best ATM networks and app. very easy to work with.
Quality of Service: 5.0★ Customer Care: 4.0★ User Experince: 3.0★