Sampath Bank Review
📍 Address: Sampath Bank PLC, No 110, Sir James Peiris Mawatha, Colombo 02
Sampath Bank is known for its strong focus on technology and innovation, often pioneering digital banking solutions in Sri Lanka. It offers a wide array of retail, corporate, and investment banking products, making it a favorite for modern, tech-savvy customers and growing businesses nationwide.
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Reviews (7)
Fking disgusting customer care. They said we do what we can do basically deal with it
Quality of Service: 1.0★ Customer Care: 1.0★ User Experince: 1.0★
Overall, brilliant service compared to other banks. Doesn\'t waste time, employees are very friendly. Bank app has significant room for improvement. It glitches, but gets sh*t done.
Quality of Service: 3.0★ Customer Care: 5.0★ User Experince: 5.0★
Based on my experience, this is the worst bank in Sri Lanka!
Very disappointing experience with Sampath Bank Card Center. A confirmed refund balance of LKR 26,586.04 disappeared from my WebCard despite repeated SMS confirmations, Vishwa records, and bank confirmations. I followed all instructions for weeks and months, sent emails, handwritten letters, and made many calls, but the issue remains unresolved with no proper response. This problem blocked my Facebook Ads payments and caused serious business losses. So I strongly advise others, especially online business users, to be very careful when using Sampath Bank facilities.
Very disappointing experience with Sampath Bank Card Center. A confirmed refund balance of LKR 26,586.04 disappeared from my WebCard despite repeated SMS confirmations, Vishwa records, and bank confirmations. I followed all instructions for weeks and months, sent emails, handwritten letters, and made many calls, but the issue remains unresolved with no proper response. This problem blocked my Facebook Ads payments and caused serious business losses. So I strongly advise others, especially online business users, to be very careful when using Sampath Bank facilities.
Quality of Service: 1.0★ Customer Care: 1.0★ User Experince: 1.0★
Very bad customer service by online services specifically Kandy Super Branch. No responsibilities of customer care. Current Bank manager even very careless about customer service.
Quality of Service: 1.0★ Customer Care: 1.0★ User Experince: 1.0★
I\'m with Sampath bank for more than 2 decades now. Currently going through the worst online banking experience I\'ve ever had. May be they\'ve upgraded their online banking portal with the intention with giving a better experience to the customers but it\'s an utter failure.
- not user friendly at all
- system crashing all the time.
- not easy to navigate.
- super slow system
- sometimes taking more than 30 minutes to do a single transactions.
Making a transaction in your new banking portal is a total nightmare. Please reverse it back to what it used to be 🙏
- not user friendly at all
- system crashing all the time.
- not easy to navigate.
- super slow system
- sometimes taking more than 30 minutes to do a single transactions.
Making a transaction in your new banking portal is a total nightmare. Please reverse it back to what it used to be 🙏
Quality of Service: 1.0★ Customer Care: 4.0★ User Experince: 1.0★
ගොඩක් හොද අත්දැකීමක් තියෙනව. බැංකුවට ගිහින පෝලිමේ ඉන්න වෙන එක සහ සමහර Staff එකේ මිනිසුන්ගෙ හැසිරීම් ඇරුනම බැංකුවක් විදිහට හොදම සේවාවක් දෙනව
Quality of Service: 5.0★ Customer Care: 5.0★ User Experince: 5.0★
sampath bank is the main banking service i use. App is Good. ATM network has issues sometimes. overall a reliable bank.
Quality of Service: 5.0★ Customer Care: 3.0★ User Experince: 4.0★