Sri Lanka Telecom review
Based on 49 Visitor Reviews
20
User Average
Sri Lanka Telecom PLC known among the public as SLT is the national ICT solutions provider and the leading broadband and backbone infrastructure services provider in the country.
Sri Lanka Telecom PLC known among the public as SLT is the national ICT solutions provider and the leading broadband and backbone infrastructure services provider in the country.
Worst Internet connection I’ve ever used.
Dear Sri Lanka Telecom PLC,
After repeated harrowing experiences, I’ve decided to go public.
In a little over a year now according to the exact words of your customer service reps, I’ve lodged ‘SEVERAL’ complaints regarding the loss of signal on my Fibre connection. I’ve pleaded with y’all numerous times to find a permanent solution.
What started off with monkeys pulling out the overhead fibre cables, to router cable malfunctions, the response time to any of my complaints have been staggering.
I’ve recently had a maintenance crew member call me to fix a time to address the problem only to have him delay by about 5 hours, upon which time i call to inquire about his whereabouts. His reply? “Wrong Number”.
Yesterday i called frequently because of my past experiences. I spoke with a customer service rep called Nuftha, who had the audacity to state that i wouldn’t have any help in just a couple of hours post my complaint BUT, she GUARANTEED me that my line would be fixed within 24 hours of the complaint. I made it clear that i’d call back if that didn’t happen and mention her name to her supervisor/manager. To which she sarcastically replied, “OoooKkkk”.
On queue, I called 1212 today morning. Told the customer service rep that it’s not helping me talking with them, so i’d like to speak with someone who actually has some authority to take action and get the relevant people to attend to my problem ASAP. I was put on hold till i ran out of credit. 21:59 minutes and 53.94 rupees later, i’m still the butt of your incompetence.
Yes! I was indeed exposed to the fact that it is ‘New Year’s’ and that there is a possibility that help is scarce. I totally understand, but my connection was working fine until i saw a crew of your maintenance team working outside my premises. As soon as i saw the connection drop, I ran out only to find them missing.
What’s funny is during such a crucial economic state, you’d think that corporate giants such as yourself would pull out all your reserves to retain customers and their loyalty. I’ve already downgraded and will opt out as soon as another service provider enters the ring. Whatever immunity it is that you have that lets you treat customers the way you do, it’s not right.
A disgruntled customer.
mage 4g connection eka disconnect karala denata masa 7 wenawa thawath un bill eka ewanawa. kurunegala branch ekata giyapuhama kiwa system eken delete karala ne kiyala. eka delete karanna kiyala letter ekak liyala denna kiwa eka liyala dilath wedak ne. mata me maseth bli eka awa.
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really disappointed about SLT
Worst of the worst Service in Sri Lanka. I have been a customer for many years. They are providing the worst Internet service. Advertised speed is 90% slower I even checked there coverage areas and I’m in it. But worst speed. I also used wired connection that’s the worst thing happened to me. So think twice before buying there worst Service
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slt detab kepenawanam wedi ewunath sped hodai
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Good Speed But ,
But there are a limited number of packages and it is a crime to get some of those packages.
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very bad
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සේවාවක් ගන්න ගියාම වටේ යවනව.එපා වෙනව.Mobitel 1ත් එක්ක බැලුවම නම් Telecom අන්තිමයි.
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😐
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