Sri Lanka Telecom review
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Sri Lanka Telecom review
Based on 28 Visitor Reviews
20
User Average
Sri Lanka Telecom PLC known among the public as SLT is the national ICT solutions provider and the leading broadband and backbone infrastructure services provider in the country.
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WORST WORST WORST ……
🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮
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packages are good.but service is terrible
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worst network in sri lanka
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The full story if anybody cares:
https://inexpensive-ghoul-149.notion.site/My-SLT-Experience-so-far-52b6e529b4e74fbb9578c38d639a598b
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Bad customer service,not picking up for 30mins and line got disconnected automatically.again tried 4times.wasted time and money both.finally one lady answered and she purposely disconnected the line. i need to downgrade my package there is no online option for that.Why you guys cannot give a online option for this kind of small thing.What are the people seating on big seats doing on these small things.The worst experience ever.
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අනිත් අයත් එක්ක බලනකොට හොඳ speed එකක් තියෙනවා ඒත් ගෙවන ගානට අනුව දෙන Data අඩුයි කියලා හිතෙනවා.
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හොදයි… මේක ඉතින් බනිනවා කියල හිතන්න එපා… දැන් telecom එකට බැනලම එපා වෙලා තියෙන්නෙ.. කටයි අතයි රිදෙනවා… අපි සල්ලි ගෙවන්නත් ලෑස්තිනම් ඇයි අපිට මේ වෙනකන් සාධාරණ විදියට internet දෙන්න බැරි…. මාසෙකට ලැබෙන data quota එක තරම් මේ ලෝකෙ ඉන්න කිසිම කෙනෙක් පින් කරල නෑ…. මොකද එච්චර ඉක්මනටම රහත් වෙනවා…. බනිනවා නෙවෙයි… කලකිරිලා ඉන්නේ…. ලංකාවෙ ප්‍රධානතම අන්තර්ජාල සම්පාදකයෙක් විදියට මීට වඩා දෙයක් බලාපොරොත්තු වෙනවා…. අනිත් පරයා dialog… ඌව වෙනම අල්ලගන්නම්… ඒනිසා පුලුවන්නම් ආයෙ දාද්දි මේ review දාන option එක disable කරන්න… නැත්නම් බැනුම් අහල පුරුදු වෙලා හොද අහන්න ගද්දි නුපුරුදු වෙන්න පුලුවන්….
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4G and wireless connections are worthless. But fiber connections is much better in reliability. The funny thing is customer service is also different to both. Hope continuous and non discriminative service.
Theres no words about packages value for the money is worse
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Very bad solution when it’s for Fiber I’m waiting more than 5days now to getting fix this issue. No progress update. No Phone service, No peo Tv service, no internet. Living like stone age.
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Worst Internet connection I’ve ever used.
Dear Sri Lanka Telecom PLC,
After repeated harrowing experiences, I’ve decided to go public.
In a little over a year now according to the exact words of your customer service reps, I’ve lodged ‘SEVERAL’ complaints regarding the loss of signal on my Fibre connection. I’ve pleaded with y’all numerous times to find a permanent solution.
What started off with monkeys pulling out the overhead fibre cables, to router cable malfunctions, the response time to any of my complaints have been staggering.
I’ve recently had a maintenance crew member call me to fix a time to address the problem only to have him delay by about 5 hours, upon which time i call to inquire about his whereabouts. His reply? “Wrong Number”.
Yesterday i called frequently because of my past experiences. I spoke with a customer service rep called Nuftha, who had the audacity to state that i wouldn’t have any help in just a couple of hours post my complaint BUT, she GUARANTEED me that my line would be fixed within 24 hours of the complaint. I made it clear that i’d call back if that didn’t happen and mention her name to her supervisor/manager. To which she sarcastically replied, “OoooKkkk”.
On queue, I called 1212 today morning. Told the customer service rep that it’s not helping me talking with them, so i’d like to speak with someone who actually has some authority to take action and get the relevant people to attend to my problem ASAP. I was put on hold till i ran out of credit. 21:59 minutes and 53.94 rupees later, i’m still the butt of your incompetence.
Yes! I was indeed exposed to the fact that it is ‘New Year’s’ and that there is a possibility that help is scarce. I totally understand, but my connection was working fine until i saw a crew of your maintenance team working outside my premises. As soon as i saw the connection drop, I ran out only to find them missing.
What’s funny is during such a crucial economic state, you’d think that corporate giants such as yourself would pull out all your reserves to retain customers and their loyalty. I’ve already downgraded and will opt out as soon as another service provider enters the ring. Whatever immunity it is that you have that lets you treat customers the way you do, it’s not right.
A disgruntled customer.
mage 4g connection eka disconnect karala denata masa 7 wenawa thawath un bill eka ewanawa. kurunegala branch ekata giyapuhama kiwa system eken delete karala ne kiyala. eka delete karanna kiyala letter ekak liyala denna kiwa eka liyala dilath wedak ne. mata me maseth bli eka awa.
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really disappointed about SLT
Worst of the worst Service in Sri Lanka. I have been a customer for many years. They are providing the worst Internet service. Advertised speed is 90% slower I even checked there coverage areas and I’m in it. But worst speed. I also used wired connection that’s the worst thing happened to me. So think twice before buying there worst Service
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slt detab kepenawanam wedi ewunath sped hodai
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Good Speed But ,
But there are a limited number of packages and it is a crime to get some of those packages.
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very bad
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සේවාවක් ගන්න ගියාම වටේ යවනව.එපා වෙනව.Mobitel 1ත් එක්ක බැලුවම නම් Telecom අන්තිමයි.
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😐
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4G speed is ok.. but customer Care is shit
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Poor customer service.
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Very bad customer service.
Poor customer service.
සේවා හදුන්වාදීමේදී පවසන කිසිවක් ලබාගත් පසු නොලැබේ.(විශේෂයෙන් මුදල් ප්‍රමාණ හා පසු සේවාව)
I consume the service,
Land line 20+years
TV 8+years
Internet 6+years
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සේවා හදුන්වාදීමේදී පවසන කිසිවක් ලබාගත් පසු නොලැබේ.(විශේෂයෙන් මුදල් ප්‍රමාණ හා පසු සේවාව)
I consume the service,
Land line 20+years
TV 8+years
Internet 6+years
7
සේවා හදුන්වාදීමේදී පවසන කිසිවක් ලබාගත් පසු නොලැබේ.(විශේෂයෙන් මුදල් ප්‍රමාණ හා පසු සේවාව)
I consume the service,
Land line 20+years
TV 8+years
Internet 6+years
😐
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4G coverage are best. but Customer Service not good
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Overall best internet speeds. customer care is filled with old ppl who have no idea about technology and think the world is still in the 80s. we got to explain tech things to them instead of them explaining to us. sticking with them as no competitor is there for fibre.
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Unusual data usage 😠 very difficult to contact responsible person 😠
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got my fibre connection within 2 days. if u need a fast and reliable connection to the internet, the only option is fibre right now. 50Mbps up and 100Mbps down. pretty much what they promised. cheap internet rates compared to others.
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