Sri Lanka Mobitel Review
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Customer Care
30
Quality of Service
28
Value for Money
30
Based on 67 Visitor Reviews
29
User Average

Commencing operations in 1993, Mobitel was one of the foremost mobile service providers in Sri Lanka, beginning operations using first generation cellular technology. Currently Mobitel has a customer base of over 5 million Active connections.

71 comments on “Sri Lanka Mobitel Review

  1. 93

    I am a platinum member of Mobitel. Few days before I had a issue with my mobile data. Suddenly data was stucked. Btw I called customer care like by 12 am. But I lodge a complaint. Day after that day they called me back and said they sorted the issue with APN. I thought of commenting on their great customer service. Bcs I never they they will call back. Great service. Keep it up !!!!

    Breakdown
    Leave A Review

    Customer Care
    100
    Quality of Service
    75
    Value for Money
    50
    0
    0
    1. I am a platinum member of Mobitel. Few days before I had a issue with my mobile data. Suddenly data was stucked. Btw I called customer care like by 12 am. They didn’t answer. But I lodged a complaint. Day after that day they called me back and said they sorted the issue with APN. I thought of commenting on their great customer service. Bcs I never thought they will call back. Great service. Keep it up !!!!

      0
      0
  2. Ever since the merger with SLT, I cant work from home. The mornings are just barely enough, but after 6pm I cant even join a zoom meeting. I have 140GB work from home package, The speeds have internet speed has slowed down to what can only be described as a trickle and to have this kind of internet in 2022 is a joke! I have complained multiple times (Whenever they actually answer the hotline), had one call back from mobitel but absolutely NO IMPROVEMENT AT ALL!! I am very disappointed to say the least and will be changing my provider very soon.
    My advice to anyone considering mobitel broad band :DO NOT SUBSCRIBE!!

  3. 30
    Extreamly slow

    Worst connection I’ve ever had. Probably now worse than dialog. Extremely slow 4G connection it’s not even 3G fast at peak times(around 50 kbps)

    Breakdown
    Leave A Review

    Customer Care
    50
    Quality of Service
    20
    Value for Money
    20
    0
    0
  4. 50

    This is the worst, worst , worst damn connection I’ve ever came across. SLTMOBITEL pre-paid & postpaid connection sucks. I hate writing comments in such way . I got a damn postpaid connection. Started from about 2650/- for the first month & within 3 months increased up to about 11,500. 00. I used the data in same way from the day I started using data. After cancelling that damn thing & got the prepaid. Within 3 days it says no service. When visited the branch all those stupid staff try to promote postpaid packages instead of sorting out the issue . Thr hotline service sucks than anything else. DAMN SLT MOBITEL. YOU PEOPLE JUST STOP DOING THIS BUSINESS WITHOUT CHEATING ON PEOPLE . NO SERVICE, NO SIGNAL , NO CUSTOMER SERVICE & NO USE.

    Breakdown
    Leave A Review

    Customer Care
    50
    Quality of Service
    50
    Value for Money
    50
    1
    0
  5. 7
    Cash back

    The worst worst network in sri lanka. There are stupid plans which differs from 1 rupee and when recharged those plans get activated and we will have to stay for another 3 4 days to get the money back. They cut down the credits in milli seconds but we’ll have to wait for days to get our money back.
    NOT RECCOMENDED AT ALL! Dialog is better.

    Breakdown
    Leave A Review

    Customer Care
    20
    Quality of Service
    0
    Value for Money
    0
    2
    0
  6. 2
    SLTMOBITEL

    පාරිබෝගිකයින් දාන complain වලට කිසිදු ප්‍රතිචාරයක් නොදක්වන සමාගමකි. singnal වත් හරියට නෑ මෙම සේවාවන් මිලදී ගැනීමෙන් වලකින්න

    Breakdown
    Leave A Review

    Customer Care
    5
    Quality of Service
    0
    Value for Money
    0
    4
    0
  7. 99
    0716548564

    Hello,
    Your customer care service is best,
    Time base is amazing , I always do it for my high gb file download or upload Because no limit plan
    I think Sltmobitel is best…😀😀😀⭐⭐⭐⭐⭐

    Breakdown
    Leave A Review

    Customer Care
    100
    Quality of Service
    82
    Value for Money
    100
    0
    1

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