SLT-Mobitel Review

I am writing to formally raise a concern regarding the prolonged delay in providing a fiber internet connection to my residence in Anuradhapura. I have been requesting a fiber connection since 2022, yet after nearly four years, the issue remains unresolved.

Initially, I was informed that my residence needed to be within 500 meters of the nearest fiber waypoint. However, I was later told that my location is approximately 900 meters away. As an alternative solution, I was advised to gather at least five customers in my area who are willing to obtain fiber connections and submit a request letter, after which the service could be established.

Unfortunately, this condition has placed me in an extremely difficult position. The residents in my area have minimal internet usage and do not require high-speed connections. Despite genuine effort, I was unable to find enough interested customers. This situation is beyond my control and should not become the sole reason for denying an essential service.

At present, all available alternatives are unreliable. Fixed wireless connections perform poorly, and even 4G cellular data is unstable and often unusable in this area. My monthly data usage exceeds 250 GB due to work, education, and essential online activities, and there is no other viable high-speed internet option available to me.

This raises a serious concern: should a customer’s access to reliable internet be determined purely by the digital habits of nearby residents? Is it reasonable to expect an individual to compromise their career growth and educational opportunities solely because they live in a rural or low-demand area?

Reliable internet access is no longer a luxury; it is a basic requirement for professional development, education, and participation in the modern digital economy. I believe that infrastructure expansion decisions should also consider individual needs, long-term demand, and equal access, rather than relying only on immediate group subscriptions.

I respectfully request the service provider to review this matter with fairness and consideration, and to propose a practical solution that does not penalize customers based on their location or the usage patterns of others. I hope this feedback encourages a more inclusive approach to service expansion, particularly for regions like Anuradhapura.

I’ve been requesting this for years, and they still won’t provide line service in my area. It’s been seven years now. The line has already reached the main road, and my house is only about 800 metres from the DP, yet they still refuse to give me the service.

අවුරුදු ගානක් වෙනවා තාම මොබිටෙල් එකේ කෝල් එකක් ගන්න සිග්නල් නැ හරියකට . 4g තියනවා එත් ස්පීඩ් නැ . ටවර් එකේ ඉදම් කිලෝමිටයකටවත් නැ, ඊට පස්සේ ෆය්බර් ගත්ත එකේ 59gb වලට බිලට වඩා ටක්ස් එක එනවා, මෙව්ව මිනිස්සු මරණ කන ආයතන ,

lankawe dialog wage ma jarama isp packages gini ganan.... unlimited kiyala 80GB limited package ekak dila thyenawa fup iwara una gaman whatsapp message ekak wath send karanna baa eth package eka dala thyenne unlimited kiyala 2 star rating ekak denawa anith isp lata wada hoda app ekak thyena nisa eth website eka nam patta awulth coverage eka hari podak hodata thyena nisa

I have been using SLT Mobitel Fiber for a bit over 5 years, and this is just my honest experience.

Before switching to fiber, internet was always something on my mind. If I was working, gaming, or even just browsing, the moment something felt slightly off I would check the network, run speed tests, restart things. I think most people know that feeling.

After moving to fiber, that feeling reduced a lot. At first I still had some speed drops and small connection issues, but I quickly realized it was not the fiber line. It was WiFi. About 2 years ago, I wired things properly. Ethernet from the SLT router to another router, then direct Ethernet to my PC, plus a 5GHz router for wireless devices.

Since then, I honestly do not think about the internet anymore. It just works and it works fast. For the last 2 years, I have never had to worry about speed or stability. The only issues I remember were two times late at night around 1 to 2 AM when the connection completely stopped and came back later. Other than that, nothing.

In terms of speed, SLT Fiber has been the fastest and most consistent internet I have personally used in Sri Lanka as a normal home user. My connection started around 100Mbps years ago and has been upgraded multiple times since then. I have used several 4G connections before and none of them were this stable.

About the complaints saying fiber is slow, from what I have seen a lot of that comes down to WiFi, old routers, bad coverage inside the home, or too many devices. WiFi speed is not the same as fiber speed. SLT does explain this, but it is not very clear.

Unlimited packages are not truly unlimited, and yes that is 100% misleading. Once you hit FUP, speeds drop a lot. In my case, when my usage increased and I kept hitting limits, I upgraded my package and problem solved, and yes I understand that upgrading is what these ISPs want and that is something eveyone cannot do, but if you take the full advantage of having a high speed connection its 100% worth it. Heavy usage and finishing data fast is up to the user, ISP dont have to do anything with that.

I have not experienced fake usage reports, but I understand why people think that. The usage logs often show weird or unfamiliar names instead of clear websites. From what I have seen, those usually turn out to be Windows updates, app updates, cloud sync, or game downloads like Steam, which do not always show clear names.

I cannot speak personally about balance deductions because Fiber does not use mobile balance. But with mobile connections, most issues I have seen are from auto renew packages or unknown subscriptions that charge you by crediting with mobile balance. You can still call and ask for a history, but they do not make this very clear.

The mobile app is honestly pretty bad. In the early days when my data ran out, opening the app itself was a headache. Sometimes it was slow, sometimes it would not load properly, and checking usage was annoying. I think SLT should make it so that no matter the data usage or network status, the MySLT app always works, even at a lower speed. That way people can still check usage, bills, and packages without issues, while limiting the speed enough to avoid misuse. With my current package I rarely run out, so I do not deal with this anymore, but the app definitely needs improvement and more features.

Where I can 100% agree with complaints is customer support. It is inconsistent. Some agents do not seem interested, and support is weak. Issues do get fixed, but sometimes it takes longer than it should, and I have seen my friends and people I know wait days for simple fixes. But this mostly changes depending on the area.

SLT Fiber is not perfect and it is not cheap. Support and communication need improvement. But based on my experience, once the network is set up properly, the actual fiber connection itself is solid and reliable, and a lot of issues people complain about are not really coming from the fiber line.

Mobile network is horrible in every aspects. Home Fibre is very good.

Packages are too expensive. No value for money
Signal is pretty bad in my area

Dumb packages for higher prices.

slt card connection kale idn net use krnwa, 2018 idn fiber use krnwa mta nm haby aul service ekak dilama na speed adu welma na 350 wage ynwa gradually wadi une 100 wage idn yearly wge, bill cases mkuth na. unlimited nati eka thma ekma aula tibbe.

very very bad costermer service ever

ඉස්සර හොදයි slt ගන්න කලින්

fiber conection එකේ ලොකු අවුලක් නැ. හැබැයි ඉඳල හිටලා එකපාරට speed slow වෙනවා, conection loss වෙනවා. value for money නම් අන්තිමයි. unlimited family එක 1000gb data cap එකක් තිබිලත් speed එකත් 100mbps තිබලත් 8000 ක් ගෙවන්න ඕනේ, international market එකත් එක්ක pricing අන්තිම අවුල්. data cap එකෙන් පස්සේ 1mbps ටත් අඩුයි.

Mobile conection ගැනනම් කතාකරලා වැඩක් නැ. speed එක 40-50mbps තිබ්බට video එකක්වත් හරියට බලන්න බැ(උපරිම 360p). මහලොකුවට 5G market කරාට එකවත් හරියට නැ.🤮🤮

data ඉවර වුනු වෙලාවට අඩුම තරමේ myslt app, selfcare apps වලට log වෙන්න බැහැ, data card ගන්න කඩේට දුවන්න ඕනේ. ඒ හැරෙන්න user expreience එකනම් ලොකු ප්‍රශ්නයක් නැ.

I am submitting this review based on my recent experiences with two major service providers. My experience with Mobitel Broadband was profoundly disappointing. After an initial investment of Rs 7,000 for the connection, the internet speeds were consistently and unacceptably slow, performing worse than standard GPRS. My attempts to resolve this involved three separate trips to service centers to exchange the router, each device failing to improve performance and causing significant personal inconvenience. After a month, the technical team finally attributed the issue to poor signal coverage in my area and demanded an additional Rs 18,000 for the installation of an outdoor antenna. I found it unacceptable to be charged extra to fix a foundational service issue that Mobitel should have addressed. Consequently, I disconnected the service, having never been able to use it properly for even a single day, and I am yet to receive a refund for the initial Rs 7,000 spent.

In stark contrast, I must commend Dialog\'s customer support. While I remain critical of their data packages concerning high costs and restrictive allowances, their commitment to service quality is noteworthy. When I encountered a signal issue with their service, they mounted an outdoor antenna completely free of charge. This high-quality, proactive customer service and technical support set a commendable standard in the industry, even though I cannot endorse the pricing structure of their current data packages.

This is one of worst service I ever used. False Unlimited packages... And poor customer service. The call center agents just ask for few minutes and they dont even back and answer ... Just a shit

Shitty service. I use this SIM only for my OTP purposes. So, I reloaded just 300, and that was supposed to be it for the whole year. A few months ago, I received a message that my SIM was canceled. I checked the app, and I had a reload credit of 1200 LKR. So, I called customer care, and this bitch told me I have to reload 100 per month just to keep the SIM active.Then I ask, \"How is that possible?\" This has never happened to me before. Then this bitch tells me, \"Sir, don\'t tell me you can\'t reload 100. I can\'t do anything. This is the system.\"

මේක තමයි මන් දැක්ක ජරාම සර්විස් එක ලෝන් වැඩි කරලා #247# ඩයල් කරාම 200ක ලෝන් එකක් දෙනවා දවස් 7කට පැකේජ් ඇක්ටිව් කරන්නත් බෑ.මොබිටෙල් එකේ වැඩ කරන අය ඇවිත් ඒ පැකේජ් වල හොදයි කියලා recommend කරගන්නවා.බාල සිම් වගයක් ගෙන්වලා පාරිභෝගිකයින් අපහසුතාවයකට පත් කරා.my first connection වගේ පැකේජ් launch කරලා මාසෙන් දෙකෙන් ඒවා අයින් කරලා මිනිස්සුන්ට එපා කරා.අවුරුදු ගානක් පාවිච්චි කරත් offers නැහැ.සිග්නලුත් ගොඩක් අඩුයි

Have a problem with sltmobile router
Signal issues
Reload problems
Bad service on app
No updates
Not valuable for money

ජනවාරි 1 ඉඳන් මේ වෙනකන්ම මට තිබ්බ මොබිටෙල් සිග්නල් ඇංකර් කරලා දුන්නු රවුටර එකට හොඳ රවුටර් එකක් replace කරලා දුන්නේ නෑ. මාව බත්තරමුල්ල, මිනුවන්ගොඩ, ගම්පහ branches වල කි පාරක් හරි ගියා. වැඩේ උනේ නෑ . තිබ්බේ S10 ekak. දැන් තියෙන්නේ පරණ Huawei එකක්.

Service එක අවුල් adsl වල...app එක ටිකක් improve කරානම් හොදයි

We have fiber conection in my home speed is great upload speed can be better but I think best one so far for upload speed. SLT have same problems as dialog They cant delivery low ping connection for us no mater what your connection is alwasys ping will be 200 to 300 its feels like handicaping someone. And I think if ISP gives us better packages for video streaming platforms like YT and FB and Twitch demad for data can be reduce. idk I dont know how internet works but this is my thoughts. SLT is basically slightly better version of dialog that is it.

The packages don\'t have enough data for the amount you pay. And there are a lot of taxes. The customer service is also terrible. They come to fix it within a week after you make a complaint. You have to make about 10 calls to get it fixed.

I’ve been using SLT Fiber for three years. Recently, they introduced new packages, including a youth package. When I activated it, the package was only valid for one week and would automatically renew if I forgot to deactivate it.

After it renewed, I deactivated the package, but it completely disappeared even though the 7-day period wasn’t over. However, I was still charged the full package price plus VAT.I donot recommend any of you to slt fiber or any slt internet services

My experience with this telecommunication provider (SLTMobitel) has been nothing short of unacceptable. Despite being located close to an urban area, there is virtually no proper network coverage. Basic connectivity is a struggle, and the 4G service they advertise is practically unusable.

The data packages are extremely overpriced, offering very little value for the money spent. On top of that, the customer care service — both the call center and the service outlets — is remarkably unprofessional and unhelpful. Getting even a simple issue resolved is a time-consuming and frustrating process.

I spent nearly 15,000 LKR just to obtain a new 4G connection and eventually had to request its removal due to how terrible the service was. The entire experience has been a complete waste of time and money.

This is, without question, the worst service I have encountered from any telecommunication provider. I strongly advise anyone considering this service to look elsewhere.

Mobitel කියන්නේ ගෙවන ගානට සාධාරණ පැකේජ් දෙන්නේ නැති ISP කෙනෙක් අනික Unlimited කිව්වාට සමහර පැකේජ් තියෙනවා එවාගේ Fup එක ඉවර වුන ගමන් 1Mbps වත් නැ

Not fine but speed is normally

One of the worst companies which charge immensely only just for a little bit of data

මම SLT Fiber use කරන්න පටන් අරන් දනට අවුරුදු 4ක් විතර වෙනවා මුලින් ම ගනිද්දි speed එක තිබුනේ 100Mbps Download 60Mbps Upload. දැන් ඒක 1000Mbps 1Gbps වෙනකන් වැඩි කරලා තියනවා. ඒ වගේම game එකක් film එකක් download කරන්න ගොඩක් ලොකු අවස්තාවක් SLTMobitel Fiber විසින් අපිට ලබාදීලා තියනවා. රාත්‍රී 12.00 ඉඳලා 7.00 වෙනකන් Unlimited data free දෙනවා හැමදාම speed limit කිසිම දෙයක් නැතුව. මගේ package එකෙන් මාසෙකට මට ලැබෙන්නෙ GB 100 ඒත් midnight triller (12.00 - 7.00 free data) නිසා ඒක දැනෙන්නේ නෑ. මම steam games, windows updates, phone updates, sftware updates ඔක්කොම කරන්නෙ midnight triller නිසා. අනික මට නම් කිසිම අවුලක් පෙනිලා නෑ Fiber connection එකේ. එකම අවුල රිලවු පැනලා වයර් එක කඩන එක. ඒකත් එක දවසින් ඇවිත් හදලා දෙනවා. අනික games වල ping එකත් fiber නිසා ගොඩක් stable. 40ms වල වගේ තියනවා ගොඩක් වෙලාවට. ඊලගට Happy Day එක. ඒකෙන් අපිට ඕනි දවසක් තෝරගෙන සම්පූර්න දවසටම free data with full speed ගන්න පුලුවන්. ඒක අවුරුද්දකට එකක් විදිහට තියෙන්නේ. app එක ගැන කිවුවොත් ඒකත් හොඳයි හැබැයි සමහර වෙලාවට වැඩ නැති වෙනවා. data පෙන්නන්නෙ නැති වෙනවා ඒක විතරයි website එකේ සහ app එකේ තියන එකම අවුල.මට හිතෙන විදිහට නම් දැනට තියන හොඳම internet connection එක SLT fiber තමයි.

පැකෙජ් වලට ලැබෙන data ප්‍රමාණය වැඩි කරන්න නැත්තම් හොද ඇත්තටම unlimited පැකෙජ එකක් ලාබා දෙන්න internet speed තව වැඩි කරන්න ඉක්මනට 5G network එක ලබා දෙන්න හැබැයි මුදලෙ ප්‍රමාණය ට දෙන ඩෙටා ටික ටිකක් හොදයි dialog එකට වාඩා නම්

නොමල් කොල් වලට විතරක් තරමක් හොදයි එකත් පැකේජ් නම් විතරයි නැත්නම් සල්ලි වලට වෙන දෙත් හිතාන්න බැ ඉන්ටර්නෙට් නම් අන්තිමයි 🥵🥵🥵🥵 හැම අතින්ම චටර් එච්චරයි 🥵🥵

පතෝල වගේ තමයි.. ඇති වාසියකුත් නෑ.. වැඩකුත් නෑ.. ⁣ඔහේ තියෙන එකක් තමයි.. මගේ මොබිටෙල් sim එක 2007 ගත්තේ
ගත්තේ. බැංකු account වලට එහෙම දීලා ⁣තියෙන නිසාත්. ගොඩක් දෙනෙකුට හා බොහෝ තැන් වලට දිලා තියෙන නිසා තමයි mobitel එක තියාගෙන ඉන්නෙ.
User friendly package මොකුත් නෑ.. නගර බදව signal තිබුනට ගම් ඇතුලට යනකොට signal ඥැහ්...

Better than other general services in Sri Lanka!!!

Mobitel unlimited package = සෙලවෙන මනස
Highly unrecommended 👍

කියන්න දෙයක් නැ mobitel නම් ගන්න දෙයක් නැ . Unlimited social media HD කියලා කියනවා එත මාසකයි බලන්න බෑ FUP ඉවරයි කියලා data speed limite නෙමෙ data දෙන්නේම නැ . මෙලෝ රහක් නැ .මට නම් එපා වුණා ආයෙ mobitel package දාන්නේ නැ කියලා හිතාගත්තා

වෙලාවකට signal තිබුණත් පට්ට slow connection එකක්.. data package දැම්මට වැඩක් නෑ.. දවස 20න් package ඉවරයි..

Data pkg එක දාලා 30days යන්න කලින් nomal සල්ලි නැති උනොත් sim එක deactivate වෙනවා. Bad experience 😢
App - no any option to on/off data cost from money

මෙලො රහක් නැ service නම්...සල්ලි ගන්න ගානට කිසි සැලකිලක් නැ..පැකෙජ් ගිනි ගනම්..අවුරුදුගානක් තිස්සෙ use කරන්නෙ .. data limit nisa සදහටම mobitel අතැරිය.. මගෙ බල්ලටවත් අයෙ mobitel dialog එපා

පට්ටම බලුවැඩක් කරා මට. 2007 වගේ ඉදන් පාවිච්චි කරේ. One shot 900 ගානෙ පැකේජ් එක පාවිච්චි කරනකොට.🤮

packagevala Data limit karala speed adu karala
Eka nisa avul godak

පැකේජ් තියෙන්නේ කෝටිපතියන්ට

සල්ලි ගත්තත් ස්පීඩ් නෑ

කස්ටමර් ෆ කෙයා නම් කතා කරන්න එපා.

‎I got my first Mobitel number back in 2011, and unfortunately, I’ve had bad experiences with their service ever since. The fiber connection speed is somewhat decent, but that’s the only positive thing I can mention.
‎
‎Whenever I reload, my credits get deducted unimaginably. When I call customer care, they always insist that no deductions were made. From 2011 up to 19/11/2025, the same issue keeps happening. I eventually stopped calling the hotline because the responses were always the same, and many of the staff in both the hotline and technical departments seem to lack proper knowledge.
‎
‎Another major issue I faced was with a 30-day unlimited social media package. I activated it, and within about 15 minutes, I received a message saying the package was over. When I contacted them, they claimed that no such package had been activated at all. I had to complain during a busy office hour, which made it even more stressful.
‎
‎There are still many areas without proper 4G coverage, yet the company keeps bragging about 5G.
‎
‎Right now, I only use my original Mobitel number to receive calls. But even now, they hold my account credit and send warnings saying the account will be disabled.
‎
‎We pay for a service to make our lives easier, but Mobitel seems to do the opposite. It feels like they are openly misleading customers and taking money without providing proper service. Based on my long experience, I cannot recommend this company to anyone. 👎🏽

අන්ලිමිටඩ් කියල නමට විතරයි පැකෙජ් . දවස් 20 ක් වත් නැ පැකෙජ් එක fUp එකක් ඇප්ලයි කරලලු තියෙන්නෙ . දාන්නනම් එපා මොබිටෙල් පැකෙජ් (ඉස්සර මොබිටෙල් සුපිරි)

Wadakma na gewana ganata kisima sadaranayak na

SLT fiber මම 2019 පාවිච්චි කරනවා.
ඩෙිටා වලට වැඩි මිලක් ගෙවන්න වෙනවා.1Gb එකක් මිල වැඩියි. අනික ඩෙිටා කැපෙන වෙිගය වැඩියි.සමහර වෙලාවට වෙිගය අඩු වෙනවා.
Tax එහෙමත් වැඩියි.වෙන නමි අවුලක් නැ.

very bad service

Very strict and Expensive packages

Wdkma na. Anthinai. Kisim sadaranathwyk na

Nothing to say

customer since 2010.at the beginningit was great.but now its not worth for money.some time speed dips to 30-40 mbps.otherwise in lan speed 200-250.connection is good but the value for money is bad.

Speed limit dala athal dena aya thama me

ගෙවන ගානට සාදාරනයක් නෑ.හොම් එකට ෆිබර් එකට ටැක්ස් බයිල ගහල දෙන කනෙක්ෂන් ගානට වටින්නෙම ණෑ

Honest Review of SLT Fiber (IT Professional’s Perspective)

I work and study in the IT field, so this is my honest, technical review of SLT Fiber. My partner owns an apartment in Kotte where I’ve been using the connection for about 4 years now. So far, so good.

SLT Service Quality I haven\'t encountered any serious issues. Honestly, the internet experience is not nearly as bad as many non-technical people claim. In my 4 years here, I’ve only had one major service disruption (indicated by a LOS light on the router), which was fixed within a few hours. On another occasion, I accidentally changed the PPPoE password; an SLT technician arrived and resolved it quickly. Their customer care is very polite, though I have noticed they aren\'t always as technical as those of us in the industry might prefer.

The \"Data Stealing\" Myth People often accuse SLT of stealing data, but that is ridiculous. I am fairly certain they don\'t do that. In almost every case, the issue is on the user\'s side. Modern apps consume massive amounts of data often in the background. If you are on a limited quota and don\'t manage your connection carefully, it will run out. Most people are unaware of auto-updates, cloud backups, and background services consuming their bandwidth. When their quota hits zero, they blame SLT.

The most hilarious part is when people claim the Usage Report is \"fake.\" Come on, this is 2025. With HTTPS encryption, it is difficult for anyone to see the content of the traffic, but the volume is real. That is just the nature of how data works. You should use your own local traffic monitor/firewall to track usage before accusing the ISP.

Who is SLT Fiber for? We are currently using the \"Fibre Family\" unlimited package (100 Mbps speed with a 1TB FUP). Our bill comes to roughly 10,000 LKR (approx. $30 USD) per month. For us, it’s like, \"කැළනි ගග යටින් පොල් ලෙල්ලක් ගියා වගේ\" (smooth and effortless).

However, this price point is likely too expensive for the average person earning less than $300 USD a month. Personally, I am happy with the connection. It is super fast. I use Parsec for remote gaming/screen sharing, and I get a latency of almost 4ms with bandwidth usage above 50Mbps. It runs incredibly smoothly.

Slt Fiber Speed Eke Marama Adui. Samahara Welawata Speed eke 30 - 45 mbps Thama Download Speed eke. Slt eke ta report karama Awila Reset Karanawa Ethakota Tika Dawasakata Wifi Speed Ayeth Tika Dawasakin Connection Slow Wenawa. Slt Fiber Router Eke Signal Strength marama Audi. Router Eketa Ekapara Devices 3-4 Connect Unama Conniction Slow Wenawa. PC Eketa Ethernet Cable Eke Plug Karama 100-150mbps Download Speed Eke Thama Thiyanne Slt kiyana Vidihata 300mbps Speed Ekak Na. Finally Kiyanna Thiyanne Fiber Nam therumak na. Kiyana Connection Speed eke na.

මිනිස්සුන්ගෙ සල්ලි හූරකන ජරාම ජාලයක් මාසික පැකේජ දවස් 15 ඉවර කරනව