Hutch sri lanka review

3.5 ★★★☆☆ (67 reviews)

A major mobile network operator known for providing highly competitive mobile voice and data packages. Hutch is the third-largest mobile operator, offering 2G/3G/4G/LTE services. Focuses on affordable access and expanding its network footprint across the island.

Rating Summary

71% Overall Score
3.5 / 5.0
★★★☆☆

Rating Breakdown

Quality Of Service
2.9
Value for Money
4.2
App / Web Experince
3.6

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Reviews (67)

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Navinu Kithnada 3 weeks ago
★★★★★ 5.0
ලංකාවේ මම දැකලා තියෙන Customer service හොඳටම තියෙන network provider.
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Diluka Abhiman 3 weeks ago
☆☆☆☆☆ 0.0
මගුල තමා හැම packege එකක්ටම speed limit fup . අඩුම ගානෙ fup අයින් කරහන්කෝ ඒක වත් ඇති. එක packege එකක් තියේද හරි හමන් unlimited ?
Quality Of Service: 0.0★ Value for Money: 0.0★ App / Web Experince: 0.0★
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Ishan Senavirathna 3 weeks ago
★★★★★ 5.0
Reliable............ Very Good!
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Sandun Nimantha 3 weeks ago
★★★★☆ 4.0
athatama hoda hutch hodayi packages athin anika downloading speed ekath hoyi mid night 20mbps wage thyena nisa thawa podak withara coverage eka haduwanam anith isp lata harenawath baa hutch ekka
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Kavinda Wickramasinghe 3 weeks ago
★★☆☆☆ 2.7
I truly admire the value-for-money packages you offer. However, the connection speed at night is extremely low, and at times, I can’t even load WhatsApp properly. Although Ookla shows reasonably good speeds, it does not accurately reflect real-world usage when accessing websites and apps. I have been using Hutch since 2018, and it has helped me save money compared to other ISPs, but the service quality still needs to be levelled up.
Quality Of Service: 2.0★ Value for Money: 3.0★ App / Web Experince: 3.0★
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onesite dm 3 weeks ago
★★★★☆ 4.3
Packages Hodayi
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Nithila Wellage 3 weeks ago
★★★★☆ 4.3
ශ්‍රී ලංකාවේ දැනට තියෙන service providers අතරින් Hutch තමයි මට නම් ඇත්තටම ගොඩක්ම සාධාරණ වෙන්නේ.

Customer service එක නම් ඇත්තටම හොඳයි.
මට තියන ගැටලුව නම් මම ඉන්න location එකට 4G internet coverage එක unstable තියෙන්නේ...

ඒ ගැටලුව විසඳනවා නම් මම ගෙවන මුදලට ඇත්තටම hutch service එක මාරම වටිනවා.👍👍👍
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Lasith Fernando 3 weeks ago
★★★☆☆ 3.3
If you are looking for affordable and lite data usage, This is it.
Quality Of Service: 3.0★ Value for Money: 4.0★ App / Web Experince: 3.0★
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Heshan Senarathne 3 weeks ago
★★★★★ 5.0
APE GEWAL PATHTHATA NAM SUPIRIYT SIGNAL THIYENWA.PACKAGES EHEMATH SUPIRI.
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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azraa salam 4 weeks ago
★☆☆☆☆ 1.0
On several occasions, whenever I reload my balance through the Hutch app, I notice that an amount is suddenly deducted without any clear explanation or prior notification. This issue has occurred multiple times, causing inconvenience and confusion.

Most recently, a package was activated on my number without my consent. I did not request, approve, or confirm the activation of this package, yet the corresponding amount was deducted from my balance. This is unacceptable and reflects poor transparency and customer service.
Wrote to customer care, but didn\'t get a response.
I activated a data package, but very poor coverage.
Mostly, poor customer care and very rarely answers a call.
Quality Of Service: 1.0★ Value for Money: 1.0★ App / Web Experince: 1.0★
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Appmind Lk 1 month ago
★★★☆☆ 3.7
අපේ පැත්තට සිග්නල් නෑ හච් වලට නත්නම් සුපිරි
Quality Of Service: 2.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Oshada 2 months ago
★★★★☆ 4.3
Packages maru
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Senura Nethmina 2 months ago
★★☆☆☆ 2.7
App එක refresh කරද්දි speed එක වැඩි වෙනවා. නැවැත්තුවම ආයෙත් අඩු වෙනවා. Signal තිබ්බත් වැඩක් නෑ.
Quality Of Service: 2.0★ Value for Money: 5.0★ App / Web Experince: 1.0★
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sineth21404 2 months ago
★★★★★ 5.0
Perfect service i ever got in sri lanka...
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Wᴛғ xGʜᴏsᴛメ 2 months ago
★★★☆☆ 3.7
gewana ganata watinawa
Quality Of Service: 2.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Amith Lakmal 2 months ago
★★★★☆ 4.3
මන් දැකපු ලාබම පැකේජ් තියෙන්නේ මේ අයගෙ සිග්නල් පැත්තෙන් වෙනසක් කරොත් අනිත් නෙට්වර්ක් පරාදයි
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Udaya Asinka 2 months ago
★★★★☆ 4.0
Goood but no network ine some arias
Quality Of Service: 4.0★ Value for Money: 3.0★ App / Web Experince: 5.0★
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Dinith Senuranga 2 months ago
★★★★☆ 4.3
Speed තව වැඩි උනානම් හොදටම හොදයි.

Daytime speed මදි 20mbps
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Tharindu DILHARA 2 months ago
★★★★☆ 4.0
මම දැනට use, කරලා තියෙන හොදම service එක පැකේජ එහෙමත් ගොඩක් අඩුයි offer එහෙමත් ගොඩක් වාසී. but අවුල තමයි සිග්නල් අවුල එක හදා ගන්න පුලුව්න් උනොත් best
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Hiranya Shashi Kelum 2 months ago
★★★★★ 5.0
මම දැන් පාවිච්චි කරන්නේ හච්. ඇත්තටම හොද service එකක් දෙනවා. සාදරන ගානට හොඳ Data දෙනවා. call වුනත් එහෙමයි. තව coverage ඒක තිබුනනං හොදයි. All the best hutch 🙂👍
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Yasaru Hashen 2 months ago
★★★★☆ 4.3
Super connection.valuble pakages
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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LahiruDinush 2 months ago
★★★★★ 5.0
Better than others
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Manoj Nuwarapaksha 2 months ago
★★★★☆ 4.7
Good service,best value for money hutch service is better that any other service
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Umesh Liyanage 2 months ago
★★★★☆ 4.3
Has a abnormally Limited Coverage but I am lucky to be live in one of there coverage areas. I highly recomend Hutch to any one if you have good signal. because there unlimited packages are that good but social media packages are a feels like scam because they have hidden quotas when exceede the quota it makes your speed limited. Sometime Hutch strugles with speed but its low price so I dont mind much because it get my thing done. But I would like to see some new and improve packages Like their home broadbrand connection that only limited to Colombo area should go island wide.
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Gihan Perera 2 months ago
★★★★★ 5.0
Currently best service in sri lanka. Hutch is best. Super service and we hope hutch keep will
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Vihan Nethmira 2 months ago
★★★☆☆ 3.0
Coverage එක තිබුනනම් මේකත් සාදාරන ගානකට පැකෙජ් තියෙන හොද connection එකක්
Quality Of Service: 3.0★ Value for Money: 3.0★ App / Web Experince: 3.0★
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Suneth Udayanga 2 months ago
★★☆☆☆ 2.0
This provider has delivered the most disgraceful telecommunication experience I have ever encountered. There is no proper signal coverage, not even in urban areas where strong connectivity should be guaranteed. It is obvious that the company has never bothered to upgrade or maintain their towers, leaving customers with a network that barely functions.

Their so-called “4G service” is a joke. During peak hours, the connection doesn’t just slow down — it completely collapses, dropping to 0 Kbps and becoming totally unusable. Even during non-peak hours, the speed rarely goes above 12 Mbps, which is unacceptable in 2025. This is not a service — it is a constant struggle.

On top of this, the company hides behind a ridiculous and aggressive FUP (Fair Usage Policy) that throttles speeds almost immediately. The bandwidth is clearly intentionally slowed down and capped, making customers feel punished for simply using what they paid for.

The data packages are limited, overpriced, and based on ancient bundling methods that no longer match modern usage requirements. Instead of improving, the company seems determined to squeeze maximum money out of customers while providing the minimum possible service.

In short, this provider offers an outdated, unreliable, overpriced, and intentionally restricted service. With zero tower upgrades, zero coverage, zero performance, and zero value for money, this is by far the worst telecommunication provider I have ever dealt with. I strongly advise everyone to avoid this network completely
Quality Of Service: 2.0★ Value for Money: 2.0★ App / Web Experince: 2.0★
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Thesath Methsilu 2 months ago
★★★★☆ 4.3
have the best packages
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Harsha Prabath 2 months ago
★★★☆☆ 3.3
මම දැං අවුරුදු 2 ක් තිස්සේ හච් පාවිච්චි කරනවා ගොඩක් හොද ගෙවන මුදලට සාධාරණ විදියට ඩේටා වගේ ම කෝල් පැකේජ් දෙන Isp කෙනෙක් හැබැයි සමහර වෙලාවට ස්ලෝ සමහර පැති වලට ගියාම 3G වත් නැ තව ටිකක් කවරේජ් හැදුවා නම් Super ❤️
Quality Of Service: 2.0★ Value for Money: 5.0★ App / Web Experince: 3.0★
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Kavinda Kumara 2 months ago
★★★☆☆ 3.7
Anith ISP lata wadiyennam godak hodai package ganath adui speed ekanam poddak Madi loku awulak na habai odd peak time based packages Nam godak hodai. Coverage Nam madi
Quality Of Service: 3.0★ Value for Money: 4.0★ App / Web Experince: 4.0★
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Limath Drive 2 months ago
★★★★☆ 4.3
It\'s provide best packages for value to money.Some areas didn\'t have much coverage but overall best service provider in my pov.
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Deepashike Piyumal 2 months ago
★★★★☆ 4.3
Superb service
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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kamajkaruna 2 months ago
★★★★☆ 4.3
Value for money
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Thaviru Sandinu 2 months ago
★★☆☆☆ 2.7
Hoda package thibunata wadak na internet speed eka hodatama adui 2x package wala nm speed eka atthema na komath
Quality Of Service: 2.0★ Value for Money: 4.0★ App / Web Experince: 2.0★
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iN tecH 2 months ago
★★★★☆ 4.0
Great packages but low coverage
Quality Of Service: 3.0★ Value for Money: 4.0★ App / Web Experince: 5.0★
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Sithum Tharaka 2 months ago
★★☆☆☆ 2.7
අනිත් isp ලත් එක්ක බලද්දී ගෙවන ගානට ටිකක් හොද package තියනවා හච් එකේ.
හැබැයි සිග්නල් අඩුයි
Quality Of Service: 2.0★ Value for Money: 4.0★ App / Web Experince: 2.0★
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Chamod Kawshalya 2 months ago
★★★☆☆ 3.7
Anith service providerslath ekka baladdi hoda packages thiyanawa, habai coverage ekanam hodatama madi.
Quality Of Service: 3.0★ Value for Money: 4.0★ App / Web Experince: 4.0★
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Laksiri Indika 2 months ago
★★★☆☆ 3.0
සමහර පැකේජ් 2× fast කිවුවාට, ඒතරම් fast නෑ. ගොඩක් තැන් වල 4G signal හරිය⁣ට නැ.. call ගන්න වගේ ගෙවන මුදලට හොඳ පෑකේජ තියෙනවා. හොඳ internet connection එකක් දෙනව නම් හොඳයි.
Quality Of Service: 3.0★ Value for Money: 3.0★ App / Web Experince: 3.0★
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Daham sarana Tv 2 months ago
★☆☆☆☆ 1.3
මෙ අයගෙ සේවාව වැඩක් නැහැ මිලෙන් අඩුවුනත් අවශ්ය පරිඩි වේගවත් නැහැ call ගන්න පමනක් නම් පවිච්චියට හොන්ඩයි
Quality Of Service: 1.0★ Value for Money: 2.0★ App / Web Experince: 1.0★
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Shn Zan 2 months ago
★★★★☆ 4.7
පැකේජ් පට්ට ලාබයි. නමුත් ටිකක් වේගය මදි.
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Sahan Alooka 2 months ago
★★★☆☆ 3.3
හොදම isp (වෙන උන් නැතුවට හොදයි ඉතින්), පැකේජස් මරු ගෙවන ගානට උපරිම සාධාරණයක් කරනව, හැබැයි ඉතින් සිග්නල් ඤැ , හැම ටවුන් එකකටම වගේ කවරේජ් එක තියෙනව හැබැයි 200m වගේ එහාට ගිය ගමන් සිග්නල් ඤැ, තියන හොදම එක උනත් සිග්නල් නැති හින්ද වෙන isp කෙනෙක් පාවිච්චි කරන්නෙ 🙂💔( 1gb ගේම් එකක් හෙට ගහන්න අද ඉදන් ඩව්න්ලෝඩ් වෙන්න දාන්න ඕනෙ)
Quality Of Service: 2.0★ Value for Money: 4.0★ App / Web Experince: 4.0★
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i.himashalakindu 2 months ago
★★★☆☆ 3.0
Dan parana package ain karala ganan wadi karanawa.....ping ekath wadi
Quality Of Service: 2.0★ Value for Money: 3.0★ App / Web Experince: 4.0★
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Ravindu Madushan 2 months ago
★★★★☆ 4.0
වාසි - වැය කරන මුදලට සාධාරණ call සහ data packages ඇත. තවද offers සහ special bonus ඇත.
අවාසි - ලංකාවේ සියලුම තැන් වලට signal නැති වීම.
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Kavishka Gaming 2 months ago
★★★★★ 5.0
Superb Superb
Quality Of Service: 5.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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janidu charutha 2 months ago
★★☆☆☆ 2.3
Signal savuththuyi
Packagevala ganan vadi venava enna ennama
Quality Of Service: 1.0★ Value for Money: 3.0★ App / Web Experince: 3.0★
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Unity Development 2 months ago
★★★☆☆ 3.0
සාපෙක්ශව හොදයි.

Signal lost / High ping වැඩී

පරණ පැකේජ් අයින් කරනවා දැං. ඉස්සර තරම් වාසියක් මේ සිම් එකෙත් දැං නෑ.
Quality Of Service: 3.0★ Value for Money: 3.0★ App / Web Experince: 3.0★
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Nilanga Gamage 2 months ago
★★★☆☆ 3.0
988 package eka slow anith package walath ehama tami
Quality Of Service: 1.0★ Value for Money: 5.0★ App / Web Experince: 3.0★
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vimukthi senanayaka 2 months ago
★★★☆☆ 3.0
Value of money
Quality Of Service: 4.0★ Value for Money: 5.0★ App / Web Experince: 0.0★
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Jeram Arosha 2 months ago
★★★☆☆ 3.7
There are signal issues but packages are so cool and affordable
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 3.0★
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Kavishka Deshan 2 months ago
★★★☆☆ 3.0
Perfect but sometimes stuck, not signal in not some lot\'s places
Quality Of Service: 0.0★ Value for Money: 4.0★ App / Web Experince: 5.0★
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sasitha veenuka 2 months ago
★★☆☆☆ 2.0
Signal madi anith ewa hodai 🤦‍♂️🥲
Quality Of Service: 2.0★ Value for Money: 2.0★ App / Web Experince: 2.0★
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It'sNima 2 months ago
★★☆☆☆ 2.7
Packages are cheap and user friendly.lot of speed limits.
Quality Of Service: 2.0★ Value for Money: 5.0★ App / Web Experince: 1.0★
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Sangeeth Perera 2 months ago
★★★☆☆ 3.3
අනෙකුත් ජාල වලට සාපේක්ෂව ලාබයි
Quality Of Service: 3.0★ Value for Money: 4.0★ App / Web Experince: 3.0★
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bhanuka503 2 months ago
★★★☆☆ 3.7
කවරේජ් තිබ්බනම් හැමතැනටම අපි ගෙවන මුදලට උපරිම සාධාරණයක් කරන්නෙ මෙයාල තමයි.
හැබැයි දැන් කරන්ට් ගියොත් එහෙම කෝල් එකක් ගන්න බැරි තරමට සිග්නල් ඩ්‍රොප් වෙනවා
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 3.0★
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Dilshan Narankotuwa 2 months ago
★★★★☆ 4.0
better than others
Quality Of Service: 4.0★ Value for Money: 4.0★ App / Web Experince: 4.0★
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Pasindu Lakshan 2 months ago
★☆☆☆☆ 1.0
Worset customer service ever...poor coverage
Quality Of Service: 1.0★ Value for Money: 1.0★ App / Web Experince: 1.0★
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Yuji pro 2 months ago
★★★☆☆ 3.7
Everything\'s better but signal strength bandwidth and coverage is so low
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 3.0★
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anjana dilshan 2 months ago
★★★★☆ 4.3
Good price ,but no signal
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Shehan Appuhamy 2 months ago
★★★★☆ 4.3
Even though it has a good package but not enough coverage
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Lakmal 2 months ago
★★★☆☆ 3.7
Normal. Speed limit dano wdi. Signal adui. Current giym thw mru😒
Quality Of Service: 3.0★ Value for Money: 4.0★ App / Web Experince: 4.0★
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Pc Sampath 2 months ago
★★★★☆ 4.3
අනෙකුත් ජාල වලට සාපේක්ෂව ලාබයි
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Januth Nisala 2 months ago
★★★★☆ 4.3
in my home, there is pretty decent signals but some places/areas it doesn\'t. this company has the worst customer service i ever had tbh. i had to call 10 or more times to cancel my junior internet safe its turned on by there system error. it didn\'t show on the app but they kept telling me check the app and cancel it. packages are good for that price that is why i still using it. and yeah app is smooth too
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 5.0★
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Nimeshvara Kolambage 2 months ago
★☆☆☆☆ 1.7
Social media unlimited plan ekatath speed limit dala eka hutch app ekenma pennawath ekka dn
Quality Of Service: 1.0★ Value for Money: 0.0★ App / Web Experince: 4.0★
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Pinocchio 2 months ago
★★★☆☆ 3.3
Packages are pretty fair compared to other networks, and got some sweet deals too. The coverage is super limited, but if you do get a signal, the speed is pretty decent. The apps work fine, tbh. Customer service is a joke; one time I called them because they canceled my unlimited package halfway through, and they told me I was using too much data. So I was like, \"No kidding, that\'s why I bought an unlimited pack!\" Then I asked what the limit was, and they said there wasn\'t one. Yh Ik fup n shi, but even they didn\'t know the fup limit. So, a mid network with terrible customer service n pretty good packages.
Quality Of Service: 1.0★ Value for Money: 5.0★ App / Web Experince: 4.0★
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Mr 3co Ai 2 months ago
★★★☆☆ 3.3
Gwan gant hodi crnt giym lolo
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 2.0★
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pasan pathirana 2 months ago
★★★☆☆ 3.0
ඔක්කොම හොදයි internet speed එක ඇර
Quality Of Service: 1.0★ Value for Money: 4.0★ App / Web Experince: 4.0★
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Shehan Fernando 2 months ago
★☆☆☆☆ 1.0
අනෙකුත් ජාල එක්ක බලන කොට ගාන අඩුයි නමුත් මාරම slow 2g වලටත් වඩා හපන්
Quality Of Service: 1.0★ Value for Money: 1.0★ App / Web Experince: 1.0★
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arsaman1112 2 months ago
★★★★☆ 4.0
අනෙකුත් දුරකථන සමාගම් සමග සංසන්දනය කිරිමේදි පැකේජ මිලෙන් අඩුය. නමුත් නිවස ඇතුලත හ කාර්යාලය ඇතුළතට 4G සිග්නල් මදි. අන්තර්ජාල වේගය අනෙකුත් ජාල වලට වඩා ඉතා අවමයි. ආවරණය දුර්වලයි.
Quality Of Service: 3.0★ Value for Money: 5.0★ App / Web Experince: 4.0★