Keells Super Review
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Keells Super Review
Based on 15 Visitor Reviews
60
User Average
Keells Supermarket chain caters to the customers with it’s wide range of products available including food & beverages, home ware, electronic items & much more.
I have placed an online order on 05.09.2021 and received all the goods except one on the nextday . order no. ITO01034788
However,
1. one item was not delivered and mentioned it in the unavailable list
2. A refund of LKR 380.00 was mentioned in the receipt due to the unavailability but it has not happened yet.
Please make sure that I get the refund as 12 days have passed since the order was delivered.
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We placed an online order on 03.09.2021 and recieved some goods on the same day which was commendable. order no. ITO01005952
However,
1. two items were not delivered and not mentioned in the unavailable list
2. A refund of LKR 2006.00 was mentioned in the receipt due to the unavailability of some goods but it has not happened yet.
the Customer care numbers are never reachable other than a recorded message,
Please make sure that we get the refund as 14 days have passed since the order was delivered and this kind of delay is a harassment to the customers
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Today morning I placed an order for vegetables and other food stuff worth of Rs 5579. My order number was ITO1031013. I got a notification to the effect that the order was ready . That was quick. I am living in Rajagiriya very close to the keells super outlet. I was waiting to receive the order. But neither I received the order or got a phone call to verify the address. Some time later somebody rang the bell at the roller shutter. A lady carrying 2 somewhat heavy bags was at the gate. She was the domestic helper of the adjoining house. I found that the Keells delivery person has delivered the goods to the adjoining house! It is very wrong of Keells to deliver orders without verifying the address and the name. Especially during a pandemic period like this. It is the very reason we order stuff online from dealers who pledge to assure customer safety. It is wrong for the person at the adjoining house to accept it as well. But at least they were honest and kind enough to hand it over to us. Keells delivery agent must always verify the identity of the receiver. Keells was very quick in processing the order but the delivery system is not reliable.
Hope they will rectify this issue .
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My daughter suddenly got sick and fainted, stopped at Battaramulla keells super market to buy a bottle of water.It was fully opened, no restrictions go inside.I was trying to take a bottle of water, they said I have to wait till all other Whatsapp order fiished and they said they sell only WhatsApp order not selling to direct customers. I told him my daughter is unconscious, please consider this pathetic situation and give a bottle humanitarian basis. I begged him, he said they don’t sympathise anyone, and they don’t have human quality. I was in a urgent to find a place to buy the water and managed buy from a shop.What shame keels? I respect the quarantine rule and professional ethics, no doubts about that. If it is happened to one of your daughter, what will be your reactions.Incase If the shop not help , my daughter’s life would have gone.,I am regular customer to the keels was a employer 30 years ago.Teach your staff humanity not earning the money. Customers pay the salary not the employer. If no customers, they have to stay home.I am really disappointed a reputed super market’s senior staff’s attitude towards a human being.It is a minor issue but it is a life issue. Hope that senior management will take necessary action such a thing will not happen.If not happen, will raise this with Mr. Krishan Balendra, Chairman, JKH.It is not a complain, this is a constructive feedback of a genuine customer.
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I’ve ordered 2 times through online from wadduwa keells super outlet. Both times they spoiled the orders. I think their workers who they don’t have heads. Duty manager also no response his mobile
At aluthgamata keels it feels like we are begging for the service, I don’t know they are old or new, they behave with poor language manners and it seems no professional level of service( seems like a government office). So I believe they need proper training about customer care.
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