Fairfirst Insurance
Based on 8 Visitor Reviews
42
User Average
fairfirst Insurance provides, personal, Motor, Pet insurance solutions to the sri lankan market.
fairfirst Insurance provides, personal, Motor, Pet insurance solutions to the sri lankan market.
worse vehicle insurance in sri lanka. very difficult to get claims. never trust.
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The most useless insurance company in sri lanka. people should never insure their valuble property here.
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worst insuarance company. always try not to give claims saying its not covered under their policy. very very cunning company. worst customer service and very disappointed. I’ll go to another company next year, once my insurance is expired with FairFirst.
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Long story short, I got an accident on April 4th. I submitted all the documents and the photos (when the accident happened, the quotation, after repairing photos, and the final bill). The accident happened on April 4th. My last final bill and after repairing photos, I sent to fairfirst by April 17th. Still, I haven’t got my claim yet. Since April 17th, I call customer service every single day and they are saying, all documents are approved, you will get a call from the claim department within 1 hour. But no one calls me. (Also they told me that the maximum processing time is 2 days)
I’m very disappointed with the FairFirst service. I’m not sure why I choose FirsFirst and paid many thousand rupees for the full insurance. I should have gone with any other insurance company. There are many available in the market with better service. And yes, sure. I’ll go to another company next year, once my insurance is expired with FairFirst.
Now the long story,
I got an accident on April 4th. Then I called customer services, first, they sent me a link to upload the photos of the car and the accident location, and the object which I did within a few minutes. Then someone called me and asked me to send photos via WhatsApp to the number 077 352 2731 which I did within a few minutes.
Then they said to take the car to the mechanic shop and call back to send an assessor. I went to the mechanic shop and called customer service and they said they will arrange an assessor I waited there for two days at the mechanic shop and called customer service. After two days, a guy called me and said, no need to wait for the assessor and just send the photos and the quotation via WhatsApp to the number 077 350 2988 which I did within a few minutes after wasting my two days at the mechanic shop.
Then I sent the photos and the quotation to 077 350 2988 (via WhatsApp), then this guy said, it’s been approved for 22,500/= for repair, repair the car and call customer support for the claim. After I repaired the car, I called customer support and they said, they need to send someone to check after the repair. I waited for a few days and no one came or called me. So, I called again customer support, and after that, someone called me and said, no need for a physical check just send the final bill and the repair photos via WhatsApp to the number 077 432 3897 I did that as well on April 17th
After that, no one called me. Since April 17th, I call customer service every single day and they are saying, all documents are approved, you will get a call from the claim department within 1 hour. But no one calls me. (Also they told me that the maximum processing time is 2 days) And every time, I call customer support, I have to explain this whole story to them. I’m tired of doing this every single day.
Whatever, I mentioned above, I have proof of every single one of them in my WhatsApp, SMS, and phone call register. If you don’t process this today and process my cheque by today or tomorrow or maximum after tomorrow. I’ll file a case against FirFirst and send them a lawyer’s notice for the fake promises (about the processing dates, and timing), and for wasting my time, and I’ll also include my lawyer fees, travel expenses to the court, my salary for the working days while I’m in the court.
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I’m really disappointed in terms of their services. Not genuine insurance for your health concerns.
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worst insuarance company. always try not to give claims saying its not covered under their policy. very very cunning company
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Bad Service.
A goooooood insurance thats recover
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Have been using their Insurance for my bike. the last accident I faced, they offered me a rate before the inspection. I said no as the price might increase. After the inspection, the Cost was higher than expected, then the amount offered after all the cut downs were less than what they offered before. When asked, they say about all the cut downs. didn’t Argue, better to have a 3rd party if you are supposed to spend while having a full insurance.
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