Domex Courier Review
Domex Courier Review
Based on 30 Visitor Reviews
30
User Average
Domestic Express Pvt Ltd known as DOMEX is a large and most experienced Domestic Courier Service Company in Sri lanka
Domestic Express Pvt Ltd known as DOMEX is a large and most experienced Domestic Courier Service Company in Sri lanka
Dear all,
My currier was posted on 2022/05/23 from Bandarawela to kaduwela. Since today we didn’t find a way to contact kaduwela branch. No one answered landline or hotline .
When I inquired kaduwela branch manger gave the phone to a girl who is next to him and her answer was receivers numbers one digit was missing. I asked wether they phoned the sender. They have phoned only once. Any person can miss a call if someone phones only one time.
Then my sender has to go to Bandarawela branch yesterday to inquire again as since 24th of may no one is answering the landline on domex web.
I have complained the kaduwela branch manager today 27th too. He seems to ignore my complain and didn’t apologize even.
First of all any business ( people recruited ) should have curtsy to apologize their customers for the mistake they had not contacting sender since 24 th of may.
Domex currier service will not be given credit by my family as it is 4 days since the parcel has been sent.
Domex currier is a utter failure in customer service without having curious people without any humbleness to apologize.
(A teacher from a renowned girls school in Bambalapitiya )
Domex ආයතනය gena kisi wishwasayak thiyanna behe me weda karana minissu maha pisso.domex akurana branch eke mage oder eka deela den dawas 15kata wedie thamath mata mge parsal eka hambune nehe contact numbers walata gaththama a inna mooda gon minissu hariyata kiyanneth nehe.minissu andanwa me wage aaayathana walata rewatenna epa.domex kiyanne maha jara ayathanayak.
Anika thama narahenpita domex ayathanayata man giya gihin beluwa mage parsal eka awada kiyala a minissu customer ganan ganne nehe eyalata one welawata thama apata katha karnne eyala putu udata wela kollo kelle hina wewee innawa. A narahenpita aaayathanaye innwa muuna witharak sudu kellek anik kella thalelu kellek hariyata eyala ethana hesirenne maha jara widiyata.meyala gena hodata hoyala balnna me ayathana nethnm aparade.wagakeemak thiyana kauru hari me comment eka balala wahama kriyathmaka wenna.aeththatama man ayeth kiyanne anthimai domex weda karana aya kiyala kiyann man mewage domex eka aethule inna aya delevary karana minissu newei.eyala gena hoyala blnna
Fast delivery service.
0
I called DOMEX pickup 14 December 2021. Time 10minutes spent to speak to agent, they asked me to call nawala pickup headoffice no reply. Finally the agent said collection before 5pm. No one came or informed me. Rang again on 15 Wednesday same deal, no one came! Called again on 16 Thursday, assured me that the pick up will come before 5pm! Waited all day, no one came or informed me of further delays! Gave up on DOMEX, who are unprofessional,with no communication! Happy to take your money & exceptional at wasting valuable time, with no compensation! Unbelievable & will never use DOMEX again! Mr R. Aluwihare.
Very Poor Service. They are unable to deliver it on time. Took more than weeks but still didn’t receive the parcel. They do not pick up their phones. The worst courier service ever. 🤮
Very bad service Kahawatta branch. ඔයාලට මොනවා හරි ගෙන්වා ගන්නව නම් වෙන කුරිය එකක දාන්න නැත්නම් තැපැල් කරන්න. මම මෙහෙම කියන්නේ එක් වරක් නෙමෙයි කිහිප වතාවක්ම එන පාර්සල් දින කිහිපයක් තිබිල තමා කොල් එකක් වත් දෙනේ එත් ගෙනත් දෙන්නෙ නෑ. අකමැත්තෙන් වූනත් කියන්න ඕන Domex Kahawatta branch eka නම් පුදුම කාලකන්නි බරාන්ච් එකක්.
Don’t ever use this service. Takes way too long to deliver compared to other services and their customer service is horrible.
1
Worst courier service ever. Not recommended
Very bad service
(trincimalee branch)
Don’t use domex
They dnt answer the phone calls
don’t use this service. Very poor .
1
I am not at all happy with your service. I mailed a gift for a birthday but three days later it still reached the person in question. The relevant branches have been contacted for two days but there has been no response. 😠😠😠 never accept “domex”
0
very bad service
very poor customer service
before recruiting for customer service , teach how to talk to a person (avissawella branch)
…..
the delivery service is very poor
i do not recommend this ……….
0
Bad service ,Delivery will not be made to the designated address. Brought in halfway through and says he can’t come to the address. Domax does not answer phone calls. dont use this courier service. they are consumr your time and money
9
Terrible service. Customer service is maddening. There are so many better places than this company. Waste of time.
0
pattama chater service aekak tiyanne,call karata phone answ karanneth na
paya ganak line aeke tiyanawa .kisima wadak na kalakanni service aekak
Hello there! The package hasn’t received yet. The address was for hokandara. The delivery guy said that it would be take 1-2 days for delivery it. It almost 8 days for today. When I checked the tracking number , it says it has been ddelivered to the kaduwela branch. But not yet received to the customer. HoHotline hasn’t responded. Even the whatsapp number , at least messages hasn’t delivered yet. I am so disappointed 😞 it was my first order. Why are doing shits like this?? Why anyone cant get the responsibility of customers. Finally I drop a text through the Insta account which is own by domex. No one has seen yet. Why why why??????
කරුණාකර මෙම සෙවාව භාවිත කිරීමෙන් වළකින්න. එවිට ඔබේ මුදලුත් කාලයත් දෙකම ඉතුරු වේ.
0
Worst service ever, I couldn’t even contact customer care member.
I hang on 45 minutes on call, but still there was no one to answer.
Recording was playing that “All our customer care agent are busy. Please wait”
45 minutes busy? Is that possible? I trying from 3 days. Still I didn’t receive the parcel.
Thanks DOMEX for this kind service.
There is a good service.I like it very much.mn godak dewal genna gathhe domex eken.eka ithama wegawath..
0
Worse ever customer service!
It was 4 days and I had not got the product
The best part was I had to go to the head office and collect it…HAHAHA
There customer service is crappy.Had tried for more than 10 times and could not reach even once!
1
The worst courier service ever
0
2021 ජූනි 23 වන අද දින සිදු වු සත්ය සිදුවිමකි.
Domex [ Domestic Express (pvt) ltd ] බදුල්ල ශාකාවෙි ඇත්ත පැත්ත,
මම :- හේලෝ සර් මෙි බදුල්ල domex ඒකද
Domex බදුල්ල :- ඔවි කියන්න, මහත්තයා
මම :- අපේ පාර්සල් එකක් ඇවිත් තියෙවාද ඔහේට හොරණින් එවපු පාර්සලයක්
Domex බදුල්ල :- Bill nmb එක කියන්ඩ සර්
මම :- අංකය කිවුවා (3631753)
Domex බදුල්ල :- ඔවි මහත්තයා තියෙනවා, අද දෙන්ඩ විදිහක් නැ මහත්තයා හෙටත් බැ මහත්තයා අනිද්දා පුලුවන්උනොත් දෙන්නම් මහත්තයා
මම :- එහෙම බැ සර් අපිට එක හදිසි එකක් ඇස් පෙන්නේ නැති ලෙඩේක්ට බෙහෙත් වගයක් ඔය තියෙන්නේ එක හදිසි අපිට එක ෆරිජ් ( ශ්රිතකරණයේ) දාන්ඩ ඔනි බෙහෙත් එකක් ඔය අපිට අදම ඔනි,
Domex බදුල්ල :- එක අපිට කරන්ඩ දෙයක් නැ මහත්තයා අපිට අද දෙන්ඩ බැ. අනිද්දා වත් බලමු.
ඔන්න ඔය විදිහට සංවාදය දිගටම ගියා අපේ වුවමනාව, හදිසිය, අවශයතාවයේ තරම නිසාම අපි අන්තිමට මගට හරි එන්නම් ගෙනත් දෙන්ඩ කියලා කතා කරගත්තා එකට හා කිවුවා බල කරපු නිසා අන්තිමට පර්සලය පස්සර නගරයට ගෙන්න ගත්තා අපි, එත් අපි Domex එකට සල්ලි ගෙවලත් මම තවත් 30km ක දුරක් ගෙවා ගෙන යන්නඩ සිද්ද වුනා බෙහෙත් වගයක්, Domex එකෙ වැඩ නිසා, මගේ කාලය, වියදම එක්ක බලන කොට මට ලාභයි හොරණට ගිහින් එන එක,
මෙි පලමු වතාවද නොවෙි, මිට පෙරද මෙි හා සමාන දෙයකට ම අප මුහුණ දුන්නා එත් හොරණින් එවපු බෙිහෙත් පාර්යලයක්ම තමයි, දවසක් පරක්කු කරලා ගෙනත් දුන්නා එත් ගෙනාවෙි බෙිහෙත් පෙටිටිය බයික් එකේ පැත්තක වැටෙින්ඩ ඹන්න මෙන්න බෙිහෙත් සෙරම විනාස වෙලා තිබුනේ දවස් 28කට අපිට බෙහෙත් ගෙනාවෙි එත් පාවිච්චි කරනඩ පුලුවන් තත්වෙි තිබුනේ බෙිහෙත් 15ක් 20ක් වගේ අනිත් එකක් වත් පාවිච්චියට ගන්ඩ බැ විසික් කරනඩ උනා අද එකත් එහෙමයි එක් තියෙනවා බෙහෙත් 28ටම කලවම් කරනඩ ඔනි අනිවාර්ය බෙහෙත් එකක් එක අද සම්පුර්ණයෙන්ම ඉවරයි පාවිච්චියට ගන්ඩම බැ, ඇයි ඔය වගේ අපරාධ, මිනිසුන්ගේ සල්ලි එක්ක සෙල්ලම් කරන්නේ, අපි විශ්වාස කරලා ආය දෙයක් දෙන්නේ කොහොමද, අපි දෙන පාර්සල් වලින් බෝල ගහනවාද? , ගිය පාර ගෙදරට ගෙනත් දිපු බෙහෙත් පාර්සලේ දුන්න මල්ලි මාර කතාවක් කිවුවා මට “අපිට ඹයාලා කියන කියන වෙලාවට පාර්සල් දෙන්ඩ බෑ, අපිට ඔනි වෙලාවට දෙන්නම් කිවුවා, මෙච්චර දුරක් අවා කියලා අපිට OT කියලාවත් වැඩිපුර ගෙවන්නේ නැ කියක් හරි දෙන්ඩ කිවුවා, මම දුනේ නැ රුපියලක් වත්, මම කිවුවා කලින් අපි ගෙවලා තියෙන්නේ ඇයි අපි ආය සල්ලි දෙන්නේ කියලා, ඔයාලා අපිට කියපු දවසට පාර්සලේ දෙනවා කියලා නෙවෙියද Oder භාර ගන්නේ කියලා ඇහැවුම කට වැහුනා අපු මල්ලිගේ, ඔයාලට කියන දවසට delivery කරන්ඩ බැරිනම් ඇයි භාරගන්නේ කියලා ඇහැවුම මල්ලි කියනවා අපි කරන්නේ බැංකු වැඩ විතරයි එවට තමයි මුලික වැඩෙි ලු, 🤣🤣🤣🤣🤣🤣🤣🤣 🤣🤣🤣, බදුල්ලට මම මෙි කතාව කිවුවා එකේ ඉන්න ඔක්කොම එකයි මට තේරුණා අය කියලා වැඩක් නැ. මුන් ඔක්කොම එකයි කියලා, මම පාඩුවෙිම හිටියා මෙිවා දැනගෙන අද තමයි Domex ( Domestic Exprss) මට එපාම කරවපු දවස, මම අනිත් Domex branch ගැනනම් කියන්ඩ දන්නේ නැ බදුල්ල branch එක නම් මහ ජරාම branch එකක් එක මම වගකිමෙන් කියනවා
මිනිස්සු රස්තියාදු කරවන්ඩ එපා
වෙලාවට delivery කරන්ඩ බැරිනම් අය භාර ගන්ඩ එපා, බැංකු වැඩ විතරක් කරගන්ඩ
ගන්න ගාන මදිනම් එවා එකපාරම ගන්ඩ පස්සේ මදි කියන්ඩ එපා
මිනිසුන්ට මෙි විදිහේ වැඩ අය කරනඩ එපා
Domex service එක අන්තිම සවුත්තුයි..
Worse courier service I’ve ever seen.. rubbish..
Will never ever prefer this service or recommend it to anyone
0
Very very slow service 😴😖
0
My package is at the office ready to be delivered. they say no vehicles. we use Courier services because they have the facilities. very bad experience with ratnapura domex and the entire service. I will have to wait 3 days until they get the vehicle arranged.
0
Took more than 4 days to deliver my package, When I checked the order details, I only found that it was in the dispatching transit for 3 days. omg. do not use this. And the customer care is not very caring about the customers. Please don’t thanks
0
Worst..the order I placed in first week of May until it is at the branch,no one picking up the phone and it’s horrible for waiting so long,I don’t recommend this to anyone
0
Domex is the worst delivery service in Sri Lanka. Delivered the wrong parcel and took 5 days to return the original to me. When delivered, packing contained worms (yeah you read right). Do not know if it was the fault of Domex or the seller. No one at customer care or regional branches answers the phone. Never use DOMEX.
THE WORST DELIVERY SERVICE IN SL PERIOD
never choose this Domex Courier. you are going to regret. they took four business days to deliver my package. I had to pick package by myself from the peradeniya office. Kandy has the worse delivery people. Don’t try to contact. Never pick the phone.
0
Kegalle branch is very inefficient.they took 4 days to deliver a parcel. Very poor and tortoise like currier service. Area managers also not doing their job. Don’t care customers requirements
0
Good Customer Service Goods received within two days recommend this service
1
Extremely poor service! Customer service is unbelievable, one guy told me “I’m not sure how to track the package” like it’s us who should know that. Inefficient, don’t recommend to anyone unless if someone has so much time to waste! 👎
0
Poor service
0
i m happy ur service. on time, good customer service.
special thank yakkala branch🤟🏻
0
Very bad service. Specially phone operators. Specially kiribathgoda branch phone operator.They don’t know even how to talk to customers. Very bad customer service in Sr Lanka.
I sent my package (framed art) with this domex service and the package is totally damaged.. I safely packed it and they said that they will safely deliver it. But completely broked. Please don’t use this courier service. The customer service is really bad.not answering calls and no one is redy to take the responsibility for the package. Really disappointed.
0
They didn’t deliver the product on time. Instead they asked from me to come to the city to collect the product or deliver it next day. Then i had to to go to the city by my self (spending my money).
0
Worst Worst service. Don’t use Domex as your transporter.I had to go and collect my parcel by myself.Not answering phone calls. Please don’t use this horrible courier service.
I can guarantee this is the worst , poor courier company in Srilanka.
0
Very bad service…if have any lost iitems ,who take the responsibility .nobody take that..very bad service
0
what a poor customer service ! Disappointed tried to call customers service number for 10 times kept hung up ..dont listen to customers just useless worst service
the service is very bad. courier people are very bad at talking. specially in Horana branch. very bad.
0
Very reliable service. I send most of my packages via Domex. If it’s outstation, the packages get there by the next day. but if it’s within colombo, it takes 2 days for some odd reason. I can recommend there service to anyone.
1