Courier / Delivery Domex Courier Review By: 44 55 2.2K Spread the loveDomex Courier ReviewLeave A ReviewCustomer Service25Quality of Service29Based on 30 Visitor Reviews30User AverageDomestic Express Pvt Ltd known as DOMEX is a large and most experienced Domestic Courier Service Company in Sri lanka Tagscouriercustomerfeedbackreviewsservicesri lanka 44 thoughts on “Domex Courier Review” Bhashini says: May 27, 2022 at 11:33 am Dear all, My currier was posted on 2022/05/23 from Bandarawela to kaduwela. Since today we didn’t find a way to contact kaduwela branch. No one answered landline or hotline . When I inquired kaduwela branch manger gave the phone to a girl who is next to him and her answer was receivers numbers one digit was missing. I asked wether they phoned the sender. They have phoned only once. Any person can miss a call if someone phones only one time. Then my sender has to go to Bandarawela branch yesterday to inquire again as since 24th of may no one is answering the landline on domex web. I have complained the kaduwela branch manager today 27th too. He seems to ignore my complain and didn’t apologize even. First of all any business ( people recruited ) should have curtsy to apologize their customers for the mistake they had not contacting sender since 24 th of may. Domex currier service will not be given credit by my family as it is 4 days since the parcel has been sent. Domex currier is a utter failure in customer service without having curious people without any humbleness to apologize. (A teacher from a renowned girls school in Bambalapitiya ) Reply Dahamdi sehansa says: May 10, 2022 at 12:55 am Domex ආයතනය gena kisi wishwasayak thiyanna behe me weda karana minissu maha pisso.domex akurana branch eke mage oder eka deela den dawas 15kata wedie thamath mata mge parsal eka hambune nehe contact numbers walata gaththama a inna mooda gon minissu hariyata kiyanneth nehe.minissu andanwa me wage aaayathana walata rewatenna epa.domex kiyanne maha jara ayathanayak. Anika thama narahenpita domex ayathanayata man giya gihin beluwa mage parsal eka awada kiyala a minissu customer ganan ganne nehe eyalata one welawata thama apata katha karnne eyala putu udata wela kollo kelle hina wewee innawa. A narahenpita aaayathanaye innwa muuna witharak sudu kellek anik kella thalelu kellek hariyata eyala ethana hesirenne maha jara widiyata.meyala gena hodata hoyala balnna me ayathana nethnm aparade.wagakeemak thiyana kauru hari me comment eka balala wahama kriyathmaka wenna.aeththatama man ayeth kiyanne anthimai domex weda karana aya kiyala kiyann man mewage domex eka aethule inna aya delevary karana minissu newei.eyala gena hoyala blnna Reply Erandi says: December 17, 2021 at 9:16 am 100 Fast delivery service. Breakdown Leave A Review Customer Service 100 Quality of Service 100 0 0 Reply Mr R Aluwihare says: December 17, 2021 at 4:00 pm I called DOMEX pickup 14 December 2021. Time 10minutes spent to speak to agent, they asked me to call nawala pickup headoffice no reply. Finally the agent said collection before 5pm. No one came or informed me. Rang again on 15 Wednesday same deal, no one came! Called again on 16 Thursday, assured me that the pick up will come before 5pm! Waited all day, no one came or informed me of further delays! Gave up on DOMEX, who are unprofessional,with no communication! Happy to take your money & exceptional at wasting valuable time, with no compensation! Unbelievable & will never use DOMEX again! Mr R. Aluwihare. Reply Shehan says: November 23, 2021 at 11:53 am Very Poor Service. They are unable to deliver it on time. Took more than weeks but still didn’t receive the parcel. They do not pick up their phones. The worst courier service ever. 🤮 Reply Vimukthi says: March 5, 2022 at 8:51 pm Very bad service Kahawatta branch. ඔයාලට මොනවා හරි ගෙන්වා ගන්නව නම් වෙන කුරිය එකක දාන්න නැත්නම් තැපැල් කරන්න. මම මෙහෙම කියන්නේ එක් වරක් නෙමෙයි කිහිප වතාවක්ම එන පාර්සල් දින කිහිපයක් තිබිල තමා කොල් එකක් වත් දෙනේ එත් ගෙනත් දෙන්නෙ නෑ. අකමැත්තෙන් වූනත් කියන්න ඕන Domex Kahawatta branch eka නම් පුදුම කාලකන්නි බරාන්ච් එකක්. Reply Deshad Dissanayake says: November 3, 2021 at 3:00 pm 1 Horrible service Don’t ever use this service. Takes way too long to deliver compared to other services and their customer service is horrible. Breakdown Leave A Review Customer Service 0 Quality of Service 0 1 1 Reply Arafath says: November 2, 2021 at 1:19 pm Worst courier service ever. Not recommended Reply Banu says: October 18, 2021 at 4:47 pm Very bad service (trincimalee branch) Don’t use domex They dnt answer the phone calls Reply chamara says: October 15, 2021 at 10:17 am 1 don’t use this service. Very poor . Breakdown Leave A Review Customer Service 0 Quality of Service 0 2 1 Reply Devindi says: October 9, 2021 at 4:36 pm 4 Very slowly & not respons I am not at all happy with your service. I mailed a gift for a birthday but three days later it still reached the person in question. The relevant branches have been contacted for two days but there has been no response. 😠😠😠 never accept “domex” Breakdown Leave A Review Customer Service 7 Quality of Service 1 2 0 Reply ramika says: October 1, 2021 at 6:22 pm 3 very bad service very poor customer service before recruiting for customer service , teach how to talk to a person (avissawella branch) ….. the delivery service is very poor i do not recommend this ………. Breakdown Leave A Review Customer Service 0 Quality of Service 3 2 0 Reply Ravindu says: September 14, 2021 at 1:07 pm 50 Kegalle Bad service ,Delivery will not be made to the designated address. Brought in halfway through and says he can’t come to the address. Domax does not answer phone calls. dont use this courier service. they are consumr your time and money Breakdown Leave A Review Customer Service 50 Quality of Service 50 1 9 Reply Jeniffer says: September 7, 2021 at 1:00 am 1 Terrible service Terrible service. Customer service is maddening. There are so many better places than this company. Waste of time. Breakdown Leave A Review Customer Service 1 Quality of Service 2 2 0 Reply ghost says: August 30, 2021 at 1:25 pm pattama chater service aekak tiyanne,call karata phone answ karanneth na paya ganak line aeke tiyanawa .kisima wadak na kalakanni service aekak Reply Tiyastyles says: August 24, 2021 at 9:53 am Hello there! The package hasn’t received yet. The address was for hokandara. The delivery guy said that it would be take 1-2 days for delivery it. It almost 8 days for today. When I checked the tracking number , it says it has been ddelivered to the kaduwela branch. But not yet received to the customer. HoHotline hasn’t responded. Even the whatsapp number , at least messages hasn’t delivered yet. I am so disappointed 😞 it was my first order. Why are doing shits like this?? Why anyone cant get the responsibility of customers. Finally I drop a text through the Insta account which is own by domex. No one has seen yet. Why why why?????? Reply Thimira Tharinda says: August 19, 2021 at 2:13 pm 1 කරුණාකර මෙම සෙවාව භාවිත කිරීමෙන් වළකින්න. එවිට ඔබේ මුදලුත් කාලයත් දෙකම ඉතුරු වේ. Breakdown Leave A Review Customer Service 0 Quality of Service 0 2 0 Reply Ruchira Kurera says: August 4, 2021 at 1:35 pm Worst service ever, I couldn’t even contact customer care member. I hang on 45 minutes on call, but still there was no one to answer. Recording was playing that “All our customer care agent are busy. Please wait” 45 minutes busy? Is that possible? I trying from 3 days. Still I didn’t receive the parcel. Thanks DOMEX for this kind service. Reply Lithum says: August 1, 2021 at 1:57 pm 66 There is a good service.I like it very much.mn godak dewal genna gathhe domex eken.eka ithama wegawath.. Breakdown Leave A Review Customer Service 20 Quality of Service 24 0 0 Reply Mazin says: July 24, 2021 at 5:29 pm 1 Crappy Domestic Express Worse ever customer service! It was 4 days and I had not got the product The best part was I had to go to the head office and collect it…HAHAHA There customer service is crappy.Had tried for more than 10 times and could not reach even once! Breakdown Leave A Review Customer Service 0 Quality of Service 0 0 1 Reply Dulmini Bandara says: July 1, 2021 at 8:37 am 1 The worst courier service ever Breakdown Leave A Review Customer Service 0 Quality of Service 1 0 0 Reply A.A.D. madusanka says: June 23, 2021 at 10:28 pm 2021 ජූනි 23 වන අද දින සිදු වු සත්ය සිදුවිමකි. Domex [ Domestic Express (pvt) ltd ] බදුල්ල ශාකාවෙි ඇත්ත පැත්ත, මම :- හේලෝ සර් මෙි බදුල්ල domex ඒකද Domex බදුල්ල :- ඔවි කියන්න, මහත්තයා මම :- අපේ පාර්සල් එකක් ඇවිත් තියෙවාද ඔහේට හොරණින් එවපු පාර්සලයක් Domex බදුල්ල :- Bill nmb එක කියන්ඩ සර් මම :- අංකය කිවුවා (3631753) Domex බදුල්ල :- ඔවි මහත්තයා තියෙනවා, අද දෙන්ඩ විදිහක් නැ මහත්තයා හෙටත් බැ මහත්තයා අනිද්දා පුලුවන්උනොත් දෙන්නම් මහත්තයා මම :- එහෙම බැ සර් අපිට එක හදිසි එකක් ඇස් පෙන්නේ නැති ලෙඩේක්ට බෙහෙත් වගයක් ඔය තියෙන්නේ එක හදිසි අපිට එක ෆරිජ් ( ශ්රිතකරණයේ) දාන්ඩ ඔනි බෙහෙත් එකක් ඔය අපිට අදම ඔනි, Domex බදුල්ල :- එක අපිට කරන්ඩ දෙයක් නැ මහත්තයා අපිට අද දෙන්ඩ බැ. අනිද්දා වත් බලමු. ඔන්න ඔය විදිහට සංවාදය දිගටම ගියා අපේ වුවමනාව, හදිසිය, අවශයතාවයේ තරම නිසාම අපි අන්තිමට මගට හරි එන්නම් ගෙනත් දෙන්ඩ කියලා කතා කරගත්තා එකට හා කිවුවා බල කරපු නිසා අන්තිමට පර්සලය පස්සර නගරයට ගෙන්න ගත්තා අපි, එත් අපි Domex එකට සල්ලි ගෙවලත් මම තවත් 30km ක දුරක් ගෙවා ගෙන යන්නඩ සිද්ද වුනා බෙහෙත් වගයක්, Domex එකෙ වැඩ නිසා, මගේ කාලය, වියදම එක්ක බලන කොට මට ලාභයි හොරණට ගිහින් එන එක, මෙි පලමු වතාවද නොවෙි, මිට පෙරද මෙි හා සමාන දෙයකට ම අප මුහුණ දුන්නා එත් හොරණින් එවපු බෙිහෙත් පාර්යලයක්ම තමයි, දවසක් පරක්කු කරලා ගෙනත් දුන්නා එත් ගෙනාවෙි බෙිහෙත් පෙටිටිය බයික් එකේ පැත්තක වැටෙින්ඩ ඹන්න මෙන්න බෙිහෙත් සෙරම විනාස වෙලා තිබුනේ දවස් 28කට අපිට බෙහෙත් ගෙනාවෙි එත් පාවිච්චි කරනඩ පුලුවන් තත්වෙි තිබුනේ බෙිහෙත් 15ක් 20ක් වගේ අනිත් එකක් වත් පාවිච්චියට ගන්ඩ බැ විසික් කරනඩ උනා අද එකත් එහෙමයි එක් තියෙනවා බෙහෙත් 28ටම කලවම් කරනඩ ඔනි අනිවාර්ය බෙහෙත් එකක් එක අද සම්පුර්ණයෙන්ම ඉවරයි පාවිච්චියට ගන්ඩම බැ, ඇයි ඔය වගේ අපරාධ, මිනිසුන්ගේ සල්ලි එක්ක සෙල්ලම් කරන්නේ, අපි විශ්වාස කරලා ආය දෙයක් දෙන්නේ කොහොමද, අපි දෙන පාර්සල් වලින් බෝල ගහනවාද? , ගිය පාර ගෙදරට ගෙනත් දිපු බෙහෙත් පාර්සලේ දුන්න මල්ලි මාර කතාවක් කිවුවා මට “අපිට ඹයාලා කියන කියන වෙලාවට පාර්සල් දෙන්ඩ බෑ, අපිට ඔනි වෙලාවට දෙන්නම් කිවුවා, මෙච්චර දුරක් අවා කියලා අපිට OT කියලාවත් වැඩිපුර ගෙවන්නේ නැ කියක් හරි දෙන්ඩ කිවුවා, මම දුනේ නැ රුපියලක් වත්, මම කිවුවා කලින් අපි ගෙවලා තියෙන්නේ ඇයි අපි ආය සල්ලි දෙන්නේ කියලා, ඔයාලා අපිට කියපු දවසට පාර්සලේ දෙනවා කියලා නෙවෙියද Oder භාර ගන්නේ කියලා ඇහැවුම කට වැහුනා අපු මල්ලිගේ, ඔයාලට කියන දවසට delivery කරන්ඩ බැරිනම් ඇයි භාරගන්නේ කියලා ඇහැවුම මල්ලි කියනවා අපි කරන්නේ බැංකු වැඩ විතරයි එවට තමයි මුලික වැඩෙි ලු, 🤣🤣🤣🤣🤣🤣🤣🤣 🤣🤣🤣, බදුල්ලට මම මෙි කතාව කිවුවා එකේ ඉන්න ඔක්කොම එකයි මට තේරුණා අය කියලා වැඩක් නැ. මුන් ඔක්කොම එකයි කියලා, මම පාඩුවෙිම හිටියා මෙිවා දැනගෙන අද තමයි Domex ( Domestic Exprss) මට එපාම කරවපු දවස, මම අනිත් Domex branch ගැනනම් කියන්ඩ දන්නේ නැ බදුල්ල branch එක නම් මහ ජරාම branch එකක් එක මම වගකිමෙන් කියනවා මිනිස්සු රස්තියාදු කරවන්ඩ එපා වෙලාවට delivery කරන්ඩ බැරිනම් අය භාර ගන්ඩ එපා, බැංකු වැඩ විතරක් කරගන්ඩ ගන්න ගාන මදිනම් එවා එකපාරම ගන්ඩ පස්සේ මදි කියන්ඩ එපා මිනිසුන්ට මෙි විදිහේ වැඩ අය කරනඩ එපා Reply Wasana Mayadunne says: December 31, 2021 at 3:58 pm Domex service එක අන්තිම සවුත්තුයි.. Reply AF says: June 23, 2021 at 2:54 pm 1 Worse courier service Worse courier service I’ve ever seen.. rubbish.. Will never ever prefer this service or recommend it to anyone Breakdown Leave A Review Customer Service 0 Quality of Service 0 0 0 Reply Pmw says: June 20, 2021 at 11:15 am 1 Bad domex Very very slow service 😴😖 Breakdown Leave A Review Customer Service 2 Quality of Service 2 0 0 Reply hasitha says: June 17, 2021 at 12:49 pm 91 No options - not recommended My package is at the office ready to be delivered. they say no vehicles. we use Courier services because they have the facilities. very bad experience with ratnapura domex and the entire service. I will have to wait 3 days until they get the vehicle arranged. Breakdown Leave A Review Customer Service 50 Quality of Service 50 0 0 Reply Anonymouse says: June 7, 2021 at 7:31 am 1 Horribly Broken Services Took more than 4 days to deliver my package, When I checked the order details, I only found that it was in the dispatching transit for 3 days. omg. do not use this. And the customer care is not very caring about the customers. Please don’t thanks Breakdown Leave A Review Customer Service 1 Quality of Service 1 0 0 Reply Hasani Kodithuwakku says: June 6, 2021 at 9:15 am 50 🤮🤮🤮🤮 Worst..the order I placed in first week of May until it is at the branch,no one picking up the phone and it’s horrible for waiting so long,I don’t recommend this to anyone Breakdown Leave A Review Customer Service 50 Quality of Service 50 0 0 Reply Pingback: Domex - Preguntas Frecuentes - Domex Courier Harindu says: May 12, 2021 at 8:30 am Domex is the worst delivery service in Sri Lanka. Delivered the wrong parcel and took 5 days to return the original to me. When delivered, packing contained worms (yeah you read right). Do not know if it was the fault of Domex or the seller. No one at customer care or regional branches answers the phone. Never use DOMEX. THE WORST DELIVERY SERVICE IN SL PERIOD Reply M says: April 27, 2021 at 1:43 pm 1 worse delivery people never choose this Domex Courier. you are going to regret. they took four business days to deliver my package. I had to pick package by myself from the peradeniya office. Kandy has the worse delivery people. Don’t try to contact. Never pick the phone. Breakdown Leave A Review Customer Service 1 Quality of Service 0 0 0 Reply Hasitha says: April 8, 2021 at 3:52 pm 50 Slow service like tortoise Kegalle branch is very inefficient.they took 4 days to deliver a parcel. Very poor and tortoise like currier service. Area managers also not doing their job. Don’t care customers requirements Breakdown Leave A Review Customer Service 50 Quality of Service 50 0 0 Reply DMOS says: April 7, 2021 at 6:25 pm 100 Good Customer Service Goods received within two days recommend this service Breakdown Leave A Review Customer Service 100 Quality of Service 100 0 1 Reply Ashan says: March 1, 2021 at 10:12 am 8 Horrible service Extremely poor service! Customer service is unbelievable, one guy told me “I’m not sure how to track the package” like it’s us who should know that. Inefficient, don’t recommend to anyone unless if someone has so much time to waste! 👎 Breakdown Leave A Review Customer Service 5 Quality of Service 10 0 0 Reply Nilanka says: February 24, 2021 at 3:24 pm 4 Poor service Breakdown Leave A Review Customer Service 3 Quality of Service 4 0 0 Reply Ramitha nugawela says: February 24, 2021 at 3:01 am 100 i m happy ur service. on time, good customer service. special thank yakkala branch🤟🏻 Breakdown Leave A Review Customer Service 100 Quality of Service 100 0 0 Reply Shani says: January 20, 2021 at 4:53 pm Very bad service. Specially phone operators. Specially kiribathgoda branch phone operator.They don’t know even how to talk to customers. Very bad customer service in Sr Lanka. Reply testing says: January 9, 2021 at 4:17 pm 40 Totally Broken the package.Bad Service I sent my package (framed art) with this domex service and the package is totally damaged.. I safely packed it and they said that they will safely deliver it. But completely broked. Please don’t use this courier service. The customer service is really bad.not answering calls and no one is redy to take the responsibility for the package. Really disappointed. Breakdown Leave A Review Customer Service 0 Quality of Service 79 0 0 Reply Tharindu says: January 2, 2021 at 6:21 am 25 They don't work on-time. They didn’t deliver the product on time. Instead they asked from me to come to the city to collect the product or deliver it next day. Then i had to to go to the city by my self (spending my money). Breakdown Leave A Review Customer Service 25 Quality of Service 25 0 0 Reply Nelan says: December 31, 2020 at 10:57 am 2 Worst Courier Company in Srilanka. Worst Worst service. Don’t use Domex as your transporter.I had to go and collect my parcel by myself.Not answering phone calls. Please don’t use this horrible courier service. I can guarantee this is the worst , poor courier company in Srilanka. Breakdown Leave A Review Customer Service 0 Quality of Service 0 0 0 Reply Ananda Akila Jayalath says: December 24, 2020 at 3:53 pm 50 Very bad service…if have any lost iitems ,who take the responsibility .nobody take that..very bad service Breakdown Leave A Review Customer Service 50 Quality of Service 50 0 0 Reply dilsha වීරසිංහ says: December 12, 2020 at 10:13 am what a poor customer service ! Disappointed tried to call customers service number for 10 times kept hung up ..dont listen to customers just useless worst service Reply Anuradha says: December 2, 2020 at 12:15 pm 25 bad courier people the service is very bad. courier people are very bad at talking. specially in Horana branch. very bad. Breakdown Leave A Review Customer Service 0 Quality of Service 50 0 0 Reply RVSL says: September 6, 2020 at 10:39 pm 85 Convenient and Trustworthy Very reliable service. I send most of my packages via Domex. If it’s outstation, the packages get there by the next day. but if it’s within colombo, it takes 2 days for some odd reason. I can recommend there service to anyone. Breakdown Leave A Review Customer Service 91 Quality of Service 78 0 1 Reply Leave a Reply Cancel replyLogin with your Social IDYour email address will not be published. Required fields are marked *Comment * Is this a review? No Yes Review Headline Customer Service Quality of Service Final Score Name * Email * Save my name, email, and website in this browser for the next time I comment.