Airtel Sri Lanka Review
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Customer Care
35
Quality of Service
37
Value for Money
42
Based on 17 Visitor Reviews
37
User Average

Airtel Sri Lanka is owned by Bharati Airtel Limited with operations in 20 countries across Asia and Africa. it offers 2G, 3G and 3.5G wireless services and mobile commerce. Starting it’s operations in Sri Lanka in 2009 has a large user base.

19 comments on “Airtel Sri Lanka Review

  1. 50

    Nowadays speed is worst always between 100kbps to 1mbps, maximum 1mbps and that is also rare to be seen.
    Low signal strength in 4G
    Most of the time it shows me E suddenly, it was irritating me while playing multiplayer games
    Due to this issue I stop using Airtel service.

    Breakdown
    Leave A Review

    Customer Care
    70
    Quality of Service
    30
    Value for Money
    50
    0
    0
  2. 50
    Worst Customer Service - Airtel

    Airtel has got the worst customer service I have ever come across. My service got disconnected without informing or warning me of, which caused me getting stuck on a busy day, being unable to do my work. I then rang the customer service from 555 to find out why my service got cancelled. I was told to provide the NIC details at the nearest communication centre, but I have not got any nearby. I requested them to keep my service active at least for a day, until I manage to provide the details they asked for. The customer service assistant hung up the call, without considering my request. It is worrying to see them not having a courtesy to listen customer’s issues. The relevant regulatory bodies such as TRC (Telecommunication Regulatory Commission), need to educate operators as to how to deal with customer queries.

    Breakdown
    Leave A Review

    Customer Care
    50
    Quality of Service
    50
    Value for Money
    50
    1
    0

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Customer Care
Quality of Service
Value for Money
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